Leah Hughes
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Neueste Aktivität von Leah Hughes-
Offizieller Kommentar Hi everyone! We're planning on adding custom statuses to Zendesk which would allow you to create your own status for when the ticket is assigned to the agent but hasn't been responded to yet. For ...
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Hi everyone, We realize this is a big issue for our customers and we have plans to solve for this need. We'll update this thread again once we have more info we can share!
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We're excited to let you know that we are planning to solve for this need. We understand that this is a need for many of our customers and are excited about its potentially impact on your Talk metr...
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Offizieller Kommentar HI everyone, We are creating Reusable content in our Help Center. With this new feature, you’ll be able to capture things like common troubleshooting steps, rules and regulations, disclaimers, etc...
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Hi everyone, The way we've decided to address this problem is to give customers the ability to allow for Zendesk notifications to be sent by email through your own servers. This is a problem we ar...
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Hi Jon, Thanks for your feedback! Could you tell me a little bit more about how you're trying to use Zendesk? More information about your business goal/workflow that requires you to have this need...
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Hi Xander, Thanks for the feedback! Our product team understands that this feature gap that currently exists between Agent Workspace and the Chat/Support UI interface is something that's important...
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Thank you so much for the additional context! We really appreciate it as it helps us understand the full picture when we advocate for you. At Zendesk, we try to advocate for problems rather than fe...
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Hi everyone! Thanks for the feedback. One thing we are planning is the ability to select specific users (staff or end-users) to be added to a segment without the need to select them via an attribut...
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Offizieller Kommentar UPDATE: The first of the Guide knowledge base datasets is now available for early access preview, This will give you page views, article votes information, and more. Read more at https://support.ze...