
Lisa Kelly
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Darren, Thanks for explaining! The Getting Started for agents covers items that we say light agents can't do. For example, creating a view, creating a macro. So, it makes sense that it wouldn't ...
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Darren, Can you clarify what "Getting started" material you're referring to. Do you mean the Getting started tab that Admins see? Neither agents nor light agents can see that.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Terry, This change will apply to both the Agent Workspace and the standard agent interface.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Aaron, Support for colored background text is included as part of the option to Turn on color text. You should see it in the Comments section of Objects and rules > Tickets > Settings. See scree...
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Lisa Kelly hat einen Kommentar hinterlassen
Hi DJ. When you merge, you select one or more tickets to merge, then you'll enter the ticket number for the ticket you'd like to merge the selected tickets into. You'll have to confirm the merge be...
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Christie, I don't have any specific information about this. I recommend you contact Zendesk Customer Support.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Ryan, It's just a broken link. It's fixed now. Thanks for letting us know!
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Syd, Both are scheduled to be released in the next few weeks. Look for an Announcement about "Interface improvements to managing tickets in bulk."
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Dries and Florian, The feature was added to make text readable when copied from applications that use "dark mode." If you don't want to retain the color and other formatting, you can use a keybo...
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Dries, Here's the best way to Give product feedback at Zendesk.