Lisa Kelly

1. Admin Center
2. ...
3. Managing your team
4. Understanding and setting light agent permissions

Hi Darren, Thanks for explaining! The Getting Started for agents covers items that we say light agents can't do. For example, creating a view, creating a macro. So, it makes sense that it wouldn't ...

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• Lisa Kelly
• Bearbeitet 9. Juni 2022 15:14
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1. Admin Center
2. ...
3. Managing your team
4. Understanding and setting light agent permissions

Hi Darren, Can you clarify what "Getting started" material you're referring to. Do you mean the Getting started tab that Admins see? Neither agents nor light agents can see that. 

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• Lisa Kelly
• Bearbeitet 7. Juni 2022 17:11
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1. Zendesk updates
2. Announcements
3. Announcing interface improvements to managing tickets in bulk

Hi Terry, This change will apply to both the Agent Workspace and the standard agent interface. 

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• Lisa Kelly
• Erstellt 7. Juni 2022 15:12
• 2 Stimmen

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: June 2022

Hi Aaron, Support for colored background text is included as part of the option to Turn on color text. You should see it in the Comments section of Objects and rules > Tickets > Settings. See scree...

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• Lisa Kelly
• Bearbeitet 3. Juni 2022 15:50
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing interface improvements to managing tickets in bulk

Hi DJ. When you merge, you select one or more tickets to merge, then you'll enter the ticket number for the ticket you'd like to merge the selected tickets into. You'll have to confirm the merge be...

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• Lisa Kelly
• Erstellt 2. Juni 2022 22:12
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1. Support
2. ...
3. Agent guide for Support
4. Composing messages in the Zendesk Agent Workspace

Hi Christie, I don't have any specific information about this. I recommend you contact Zendesk Customer Support.

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• Lisa Kelly
• Erstellt 2. Juni 2022 17:02
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. About the Zendesk Agent Workspace

Hi Ryan, It's just a broken link. It's fixed now. Thanks for letting us know!

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• Lisa Kelly
• Erstellt 2. Juni 2022 14:47
• 1 Stimme

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: June 2022

Hi Syd, Both are scheduled to be released in the next few weeks. Look for an Announcement about "Interface improvements to managing tickets in bulk."

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• Lisa Kelly
• Bearbeitet 2. Juni 2022 21:32
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. About the Zendesk Agent Workspace

Hi Dries and Florian, The feature was added to make text readable when copied from applications that use "dark mode." If you don't want to retain the color and other formatting, you can use a keybo...

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• Lisa Kelly
• Bearbeitet 1. Juni 2022 15:30
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1. Support
2. ...
3. Agent guide for Support
4. About the Zendesk Agent Workspace

Hi Dries, Here's the best way to Give product feedback at Zendesk.  

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• Lisa Kelly
• Bearbeitet 16. Mai 2022 14:44
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