
Lisa Kelly
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Gesamtaktivitäten478
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Letzte Aktivität
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Gefolgt von32 Benutzer
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Stimmen11
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Abonnements198
Aktivitätsübersicht
Neueste Aktivität von Lisa Kelly-
Lisa Kelly hat einen Kommentar hinterlassen
Hi Nora, Are you referring to the video at the top of this article? It takes a minute to load.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Luis, Did you make sure the Zendesk app was added to your Slack channel? Otherwise, Slack cannot communicate with Zendesk. See Adding the app to a Slack channel. If that still doesn't fix the i...
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Tobias, If you're having a problem with community search results in your account, contact Zendesk Customer Service, so they can help you.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Dea, For issues with your account, contact Zendesk Customer Support so they can help you.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Nathalie, If you're having trouble with your account, contact Zendesk Customer Support.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Jameela, You can redact messaging tickets, provided: The messaging ticket was created after April 2022. The ticket has been submitted to Pending, On-hold, or Solved. Messages in an active mess...
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Bill, Apologies for the confusion! Light agents with Guide Admin roles take up an agent seat. Light agents with Guide Agent roles do not. I adjusted the wording.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Vlado, To "take" an active chat, the agent currently engaged in the chat has to transfer it to you. See Transferring a chat. For more information about a chat customer, see Viewing customer co...
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Cagatay, As the article says, "Not all plans allow temporary subscriptions." Contact your Zendesk Sales Representative or Zendesk Customer Support to see if you qualify.
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Lisa Kelly hat einen Kommentar hinterlassen
Hi Anais, If an agent is messaging with a customer in the Agent Workspace, another agent/supervisor can open the ticket and view the ongoing conversation. But, conversations cannot be served by mor...