Lisa Kelly

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi Cheryl,  If side conversations are not working as expected, contact Zendesk Customer Support so they can help you with your issue. 

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• Lisa Kelly
• Bearbeitet 1. Dezember 2023 23:35
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1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Thank you, Marleen. I forwarded your comment along to the Side conversations product team.  As a workaround, you can deactivate side conversations in the context panel, but still use them in ticket...

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• Lisa Kelly
• Bearbeitet 1. Dezember 2023 16:58
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1. Zendesk updates
2. Announcements
3. Announcing the Storage usage dashboard in Admin Center and increased storage limits

Hi Andrew, Thanks for asking! There are some exceptions after Dec 7. The storage dashboard will not be visible for: Self-services accounts. The dashboard will be released at a later date for these...

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• Lisa Kelly
• Bearbeitet 1. Dezember 2023 16:22
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1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi Folks, Thank you for your patience! Side conversations in the context panel is now available as a GA release.  See Activating and deactivating side conversations in the context panel. 

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• Lisa Kelly
• Erstellt 27. November 2023 20:13
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1. Support
2. ...
3. Ticket customization
4. About custom layouts with layout builder

Hi Nora, Thank you for your interest. The feature is still rolling out. See the Announcement for details. Also, you have to have an Enterprise (or Enterprise plus) plan with Agent Workspace activat...

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• Lisa Kelly
• Bearbeitet 17. November 2023 20:32
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1. Zendesk updates
2. Announcements
3. Announcing custom layouts with layout builder

Hi Joey. It's fixed. Thanks for the heads up! I hope you enjoy the feature! 

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• Lisa Kelly
• Erstellt 17. November 2023 15:49
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1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Admin Center High-volume API dashboard Zendesk is working to provide customers with better visibility into their API traffic and usage profile. For qualified customers, Zendesk is offer...

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• Lisa Kelly
• Erstellt 14. November 2023 20:05
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1. Account
2. ...
3. Accounts and billing
4. Buying the Advanced AI add-on

Hi John, Thanks for asking. Currently, there are no plans to change the pricing model for this add-on. 

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• Lisa Kelly
• Erstellt 13. November 2023 16:20
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1. Agent guide
2. Ticket basics
3. Resizing the ticket properties panel

Hi Emily,  Changes to the ticket properties panel should be "per user" See this sentence from the article: "When you’ve reached the desired width, stop dragging. Your adjustments are maintained acr...

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• Lisa Kelly
• Erstellt 9. November 2023 21:25
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1. Support
2. ...
3. Setting up Agent Workspace
4. Using the Chat dashboard with the Zendesk Agent Workspace

Hola Andressa, I don't speak Spanish, but I think I know what you're asking. If you're using the Zendesk Agent Workspace, you need Support to view and manage Chat conversations. 

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• Lisa Kelly
• Erstellt 9. November 2023 15:52
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