Madison Hoffman

1. Community
2. Feedback - Ticketing System (Support)
3. Help Bot

Hey Annalisa, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!

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• Madison Hoffman
• Erstellt 30. August 2022 19:26
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Please undo the change that opens the chat constantly now

Hey everyone, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!

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• Madison Hoffman
• Erstellt 30. August 2022 19:26
• 0 Stimmen

1. Community
2. Announcements & Events
3. Improvements to your Zendesk Support experience

Hey CJ! This is definitely live and active today for all customers who contact Support. The bot will share this message once you've submitted your request as it passes the conversation into our que...

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• Madison Hoffman
• Erstellt 23. August 2022 18:40
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Help Bot

Hi Annalisa! Thanks for sharing your feedback - as Dave indicated, the widget pops up when you have an unread notification from Zendesk or Z Bot. Once you click into those conversations and read th...

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• Madison Hoffman
• Erstellt 5. August 2022 16:06
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Please undo the change that opens the chat constantly now

Hi everyone, so sorry for the silence on this one and I want to acknowledge that we hear your frustration with this behavior. We were consistently hearing from customers that it was difficult to kn...

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• Madison Hoffman
• Erstellt 1. August 2022 19:20
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your help center articles

Hey Chad, my understanding is actually that while labels are only "attached" to the default language, they still impact search results even in non-default languages - meaning that you could add lab...

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• Madison Hoffman
• Erstellt 23. Mai 2022 16:51
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Z Bot Chat bot does not work for my account

Hey Michael! I'm so sorry to hear this is happening, can you help me understand what you DO see when you are logged into one of your Zendesk products and click Get help then Ask a question? Does th...

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• Madison Hoffman
• Erstellt 4. Mai 2022 14:51
• 0 Stimmen

1. Community
2. Announcements & Events
3. Improvements to your Zendesk Support experience

Hey CJ! Sorry for the confusion; these will indeed be rolled out to Premier customers but are not yet live. When we provide a wait time, we want to both acknowledge the contractual SLA you're entit...

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• Madison Hoffman
• Erstellt 2. März 2022 14:37
• 0 Stimmen

1. Policies and programs
2. Zendesk programs and services
3. Improvements to your Zendesk Customer Support experience [Updated June 22, 2022]

Hi CJ! Thanks so much for taking the time to share your feedback. Happy to help fill in some of the blanks here!  This is a bit of a confusing update. I've never had a conversation named Zendesk. ...

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• Madison Hoffman
• Erstellt 24. Februar 2022 21:36
• 1 Stimme

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Hi Gautam! You sure can. It's listed deep in one of the tables above but here is the format:  ticket.ticket_field_<field ID number> Property/placeholder format for custom fields. For example, {...

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• Madison Hoffman
• Erstellt 26. Januar 2022 14:27
• 1 Stimme