Malinda

1. Community
2. Zendesk Sell Q&A
3. Sell: Moving notes to another contact

Hi Kali, In order to move notes from one contact to another, you will need to first export the notes. Then you will need to import the notes to the correct contact.You have two options to export th...

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• Malinda
• Bearbeitet 17. Februar 2022 22:03
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1. Sell
2. ...
3. Working with Sell apps and integrations
4. Connecting HubSpot with Sell

Hi Nicola, The integration runs/syncs every 15 minutes. The integration does not update in real-time. I hope that helps clarify!

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• Malinda
• Erstellt 31. Januar 2022 23:44
• 1 Stimme

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. Why are some users not correctly identified when they call in?

Hi Whitney,What you're looking to accomplish is currently not supported. The end-user's account will only display the user's name if the caller is calling from a number that is listed as a direct l...

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• Malinda
• Erstellt 15. November 2021 23:23
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1. Community
2. Zendesk Sell Q&A
3. Can't connect Sell account to Support account

Hi there, Cheryl!  I have created a ticket in order to investigate this issue further. To continue our conversation you can either reply to that email, or log into our Help Center and reply in the ...

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• Malinda
• Bearbeitet 2. November 2021 22:15
• 1 Stimme

1. Sell
2. ...
3. Working with leads and contacts
4. Merging leads or contacts

Hi Casey, The merge should happen fairly quickly. As a result, I have reached out to you in ticket 9719674 to receive more information in order to investigate this closer. Thanks!

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• Malinda
• Erstellt 1. November 2021 16:20
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1. People
2. ...
3. Team members and groups
4. Creating groups

Hi Nikita, Thanks for reaching out to Zendesk! You cannot set an agent's group via CSV bulk import. There are only two options available for updating a users group: One would be to manually set the...

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• Malinda
• Erstellt 26. Oktober 2021 21:36
• 1 Stimme

1. Community
2. Zendesk Sell Q&A
3. Sell Diary/Calendar

Hi Rosemary, The start of the week is determined by the account's time format setting. If the account time format is set to 12 hour format, the week will start at Sunday. When it's set to 24 hour...

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• Malinda
• Erstellt 27. August 2021 22:11
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Difference in sandbox and production trigger email

Hi Antoni, I can see that you opened a ticket with us regarding this issue and have since received a resolution. I will share the resolution in this community post just incase anyone else needs as...

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• Malinda
• Erstellt 4. Mai 2021 22:28
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your help center articles

Hello! It is not a supported feature to provide a list of labels to end users, as it will be more efficient for the customer to type in their question rather than search through labels. To answer ...

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• Malinda
• Erstellt 22. April 2021 15:01
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Defaulting to a New Agent Role

Hi Michael, Customizing the default role is not supported. The default is Contributor because agent seats are paid for while contributor seats are not. By giving you the opportunity to change the ...

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• Malinda
• Erstellt 11. März 2021 19:01
• 0 Stimmen