Marco

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Not the best Zendesk tool for sure

Hi Tom,  I'm sorry to hear about your experience with Explore. As mentioned by our product team above, we are continuously working on improving Explore, though I completely understand that it takes...

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• Marco
• Erstellt 12. August 2022 06:33
• 0 Stimmen

1. Explore
2. ...
3. Writing formulas
4. Working with earliest and latest date functions

Hi CJ, Thanks for the example here. I've been looking into the formula that you provided and it looks like this is working as designed.IF [Comment present]=TRUEAND [Comment public]=TRUEAND [Priorit...

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• Marco
• Erstellt 13. Mai 2022 10:32
• 0 Stimmen

1. Explore
2. ...
3. Customizing reports
4. Working with tables

Hi Alex,  Good question! For this, you will need to create a custom metric which would look something like IF (INCLUDES_ALL([Ticket tags], "united_states","italy")) THEN [Ticket ID] ENDIF. You may ...

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• Marco
• Erstellt 28. April 2022 09:57
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Tips to combat spam and protect your business

Hi Amy, thanks for your comment here. This would not be an option at the moment, unfortunately. I would suggest posting this as a feature request for our product team to review and possibly be in t...

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• Marco
• Erstellt 27. April 2022 10:39
• 0 Stimmen

1. Explore
2. ...
3. Writing formulas
4. Working with earliest and latest date functions

Hi CJ, thanks for the update here and for checking it on your end. Can I have more information on the formula that you're using so that I can try replicating it on my test account? That would give ...

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• Marco
• Erstellt 25. April 2022 12:38
• 0 Stimmen

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Support

Hi Ulises, thanks for your question. There would be no way to create a report with Explore at the moment just with the user and their number. But I would suggest posting this as a feature request: ...

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• Marco
• Erstellt 19. April 2022 11:36
• -1 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Auto Translate No Longer Opens Automatically

Hi Anthony, thanks for the response. I'll be creating a ticket for you since I will be needing more information regarding this that may be specific to your account. Cheers! 

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• Marco
• Erstellt 14. April 2022 05:27
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. ZenDesk Hotkey CTRL+ALT+M Not Working

Hi Casey, thanks for posting here! Just to confirm, it's not working for both keyboard and your mouse? If it is working on your keyboard but not on your mouse, I'm guessing that you're using Synaps...

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• Marco
• Erstellt 13. April 2022 11:55
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Ability to unmerge Organizations?

Hi Vamshi, there's no native functionality in Zendesk yet to merge organizations, hence also no way to un-merge them. You may refer to this community post here as well asking for this feature to be...

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• Marco
• Erstellt 13. April 2022 10:23
• 0 Stimmen

1. Community
2. Feedback - Developer Platform
3. Zendesk widget not showing up

Hi Sophia,  Thanks for your post here. It's great that you tested this out first, and I would just like to check if you have already checked this article here as well? Sometimes, it's just a settin...

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• Marco
• Erstellt 12. April 2022 12:59
• 0 Stimmen