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Neueste Aktivität von Marco-
Hi Anthony! Good question, you may want to look into using the Answer Bot for emails. As mentioned in this article, "When enabled and configured for email notifications, Answer Bot uses its Article...
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Hi Austin! Thanks for the post here. I have not experienced this myself but I'd be happy to do some testing on my end to see what's happening. Have you already tried clearing your browser's cache o...
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Hi Ender, thanks for posting this here. Zendesk does not have any native integration quick text, but I can't say I'm 100% familiar with it. Could you provide some more information regarding quick t...
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https://support.zendesk.com/hc/en-us/community/topics/1260801325369--Feedback-Ticketing-System-Support-
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Hi Ben, Thanks for your comment here. Yes it would only show when you look at the channels > email page and there is no notification for it. Though I completely understand what you're saying and a...
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Hi Monica! Thanks for the comment. I see what you mean. Basically, this would be caused by the having to choose what time filter to use (either ticket created - date or ticket solved - date). This...
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Hi Zixuan, Thanks for your response. I completely understand where you're coming from. I am not part of the dev team thus I would not have insight on the thinking behind it. However, my first hunch...
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Hi Alberto, good question! Jacob has it pretty spot on. Explore does not show "real time" data except for live widgets. At most, its data would be syncing once every hour. So having a "time until n...
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Thanks for replying, Enrick. I think you're right. I was thinking that since the formula already had "/3600*(your hourly rate)" then using SUM would be enough, but it might result to adding the Tot...
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Hi Nikita, good question. No, the decompose function can't be used on the totals in a report. For example you have tag A and tag B, you can decompose on the values for tickets with tag A or tag B, ...