Marco
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Neueste Aktivität von Marco-
Hi Jared, Thanks for posting regarding this! To achieve a report for tickets that have two specific tags, you will need to use standard calculated metrics. So for two tags, it would look something...
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Hi Florian, Thanks for reaching out to us regarding this. If the ticket is still the active tab in the window, the time would still continue running. Though I do understand what you're saying sin...
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Hi Timothy, Thanks for getting back to us. I get your point, and just to clarify you want this report to be blank at the moment since all results are 0, correct? If that's the case, there would be...
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Hi Jessica, The lock icon on the KC app would depend on the user you send the article to. The padlock shows up in the article If the article visibility is set to Signed-in users and you're creatin...
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Hi Timothy, Thanks for reaching out to us regarding this. I'll be glad to assist you. You can go to Result Manipulation > Metric Filter and drag the bar to the left to not show 0 results. This wou...
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Hi Jonathan, Appreciate the question, this is a pretty good one. At the moment, you can change the sorting by clicking on the column headers (ID, Subject, Requester, etc.) though this will only sor...
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Hi Sandy, Thanks for your inquiry and I'm sorry to hear that you as well are experiencing this issue. Kindly also create a ticket with our support team regarding this so that we could link it to t...
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Hi Ronja, Thanks for letting us know. Sorry to hear that you are also getting this issue. Would you mind creating a ticket with our support team regarding this so that we could link it to the prob...
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Hi Nicola, Thank you for contacting Zendesk. My name is Marco and I will be helping you out with your inquiry. I'm sorry to hear that you are getting this issue. Checking on this with the team, it...
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Hi James, Thank you for contacting Zendesk. My name is Marco and I will be helping you out with your inquiry on the difference of Satisfaction Rated % and Rated Tickets % (in the Rated Tickets fun...