Marco
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Stimmen zur Aktivität von Marco-
Hi Barbara, that's a good question! You may want to look into this article here regarding reporting on the duration of fields, I think this will help you out: https://support.zendesk.com/hc/en-us/a...
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Hi Esther, thanks for reaching out regarding this. As per checking, the blank article entry(ies) generally indicates that the article has been deleted. Our product team has confirmed that it is exp...
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Hi Tom, I'm sorry to hear about your experience with Explore. As mentioned by our product team above, we are continuously working on improving Explore, though I completely understand that it takes...
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Hi CJ, Thanks for the example here. I've been looking into the formula that you provided and it looks like this is working as designed.IF [Comment present]=TRUEAND [Comment public]=TRUEAND [Priorit...
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Hi Alex, Good question! For this, you will need to create a custom metric which would look something like IF (INCLUDES_ALL([Ticket tags], "united_states","italy")) THEN [Ticket ID] ENDIF. You may ...
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Hi Amy, thanks for your comment here. This would not be an option at the moment, unfortunately. I would suggest posting this as a feature request for our product team to review and possibly be in t...
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Hi CJ, thanks for the update here and for checking it on your end. Can I have more information on the formula that you're using so that I can try replicating it on my test account? That would give ...
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Hi Anthony, thanks for the response. I'll be creating a ticket for you since I will be needing more information regarding this that may be specific to your account. Cheers!
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Hi Casey, thanks for posting here! Just to confirm, it's not working for both keyboard and your mouse? If it is working on your keyboard but not on your mouse, I'm guessing that you're using Synaps...
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Hi Vamshi, there's no native functionality in Zendesk yet to merge organizations, hence also no way to un-merge them. You may refer to this community post here as well asking for this feature to be...