Marine

1. Support
2. ...
3. Gestion des tickets
4. À propos des champs de ticket

Bonjour Simon! La solution native dans ce cas, est de créer/modifier un formulaire avec ce champ pré-rempli. Il vous faudra simplement modifier l'URL de votre formulaire en y ajoutant quelques para...

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• Marine
• Erstellt 10. April 2023 13:50
• 0 Stimmen

1. Account
2. ...
3. How to fix access issues
4. I am having trouble logging in to Zendesk

Hi Pratik! Ticket created. You should find an email in your inbox soon! 

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• Marine
• Erstellt 27. März 2023 08:06
• 0 Stimmen

1. Account
2. ...
3. How to fix access issues
4. I am having trouble logging in to Zendesk

Hi Adhil, Looks like you successfully logged in to your account when checking from my side now!If you're still getting issues, please let me know through the ticket that we've created for you. You ...

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• Marine
• Erstellt 20. März 2023 09:09
• 0 Stimmen

1. Account
2. ...
3. How to fix access issues
4. I am having trouble logging in to Zendesk

Hi Ryan! I've just created a ticket for you - you can expect an email shortly! 

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• Marine
• Erstellt 16. März 2023 11:30
• 0 Stimmen

1. Account
2. ...
3. How to fix access issues
4. I am having trouble logging in to Zendesk

Hi Adhil! I'm going to create a ticket on your behalf so that our team can take a closer look at it.You can expect an email shortly!  

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• Marine
• Erstellt 13. März 2023 15:56
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Keyword Search

Hi Vanesa!  When using the "/" in tickets to insert a macro, agents have indeed the possibility to either select a macro or type the name of the macro needed. This feedback was actually raised to o...

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• Marine
• Erstellt 13. März 2023 12:01
• 0 Stimmen

1. Chat
2. ...
3. Live chat departments, triggers, operating hours, and routing
4. Department routing is not working correctly in chat

Hi Joey!  How are you exactly passing the departments in the chats when the chats come in? You mention that is being set in the widget code - do you have any customisations set in your own script? ...

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• Marine
• Erstellt 13. März 2023 10:52
• 0 Stimmen

1. Messaging
2. ...
3. How to fix issues in Zendesk messaging
4. Can I transfer a chat to another group outside of my current group in Agent Workspace?

Hi Radboud!  This is not only dedicated to, agents who aren't part of the same groups. Agents in a Group A can transfer chats to other agents part of Group A. If you're using Agent Workspace, I'd i...

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• Marine
• Erstellt 14. Februar 2023 15:43
• 0 Stimmen

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. I'm unable to edit the ticket subject

Hi Alex,  I'm going to create a ticket for you in our Support, so we can coordinate better to understand the exact behaviour you're seeing.You can expect an email shortly!  

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• Marine
• Erstellt 14. Februar 2023 10:49
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Managing ticket statuses

Hi there! It's not possible to use the Custom Ticket Statuses precisely, in the Group by or Order by, to sort the Views at the moment. This is a good product feedback though! Thank you for bringing...

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• Marine
• Erstellt 14. Februar 2023 09:49
• 0 Stimmen