Matt
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Matt hat einen Beitrag erstellt
Kann ich mit dem Flow Builder ein numerisches Feld hinzufügen?
Frage Kann ich mit dem Flow Builder ein numerisches Feld oder ein reguläres Ausdrucksfeld (Regex) hinzufügen? Antwort Nein, der Flow Builder unterstützt nur Text- und Dropdownfelder. Numerische Fe...
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Matt hat einen Kommentar hinterlassen
Hey @...Thanks for this question! Note that the Requester Wait Time is generally speaking something you would want to measure once the ticket's live cycle is completed. So for example on Tickets th...
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Matt hat einen Kommentar hinterlassen
Hey @...No problem! As for your new questions: Time Tracking App does not add time to the ticket for outbound calls. Same as for the inbound calls, the call itself does not add the time spent on th...
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Matt hat einen Kommentar hinterlassen
Hi @...Thanks for this question. Essentially the Time Tracking app only adds time to a ticket, if the agent makes an update to the ticket after spending the time on that ticket. In the case of the ...
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Matt hat einen Kommentar hinterlassen
Hey @...The visitor page url includes the full URL of the visitor. For example https://subdomain.zendesk.com/hc/en-usHey @...That is a good question! Since the visitor only enters a name (not a fir...
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Matt hat einen Kommentar hinterlassen
Hi @...Unfortunately there is currently no way to report on Organisations from the Backlog History Dataset. There is also some more information on this here: Why can't I see most of the attributes ...
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Matt hat einen Kommentar hinterlassen
Hey @...Thanks for this question! While there is currently no direct way of reporting on the URL where the chat originated, you could potentially create a workaround using Chat tags and chat trigge...
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Matt hat einen Kommentar hinterlassen
Hi @...That's a great question! I was trying to find a way to build this in a custom attribute with the current options available in Explore. But unfortunately we would require an option similar to...
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Matt hat einen Kommentar hinterlassen
Yes this is currently an additional step and I understand what you mean. I will mark this as product feedback. Alternatively you can simply open Explore using the product tray rather than through ...
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Matt hat einen Kommentar hinterlassen
Hi Eckhard, Thanks for your feedback. The Pre-Built dashboards inside the Reporting Tab of Support, do slightly change once Explore is enabled and Insights is removed. You can read more about this...