Max McCal

1. Community
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

Gareth Elsby Our malware scanning detects malicious files and prevents them from being accessed by unsuspecting users. However in the case you mention, these events appear to have used legitimate, ...

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• Max McCal
• Erstellt 22. September 2022 20:06
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Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. About wildcard(*) for blocklist

Thanks for your feedback on this. Previously a comment was left in this thread implying this had been changed, but based on our most recent investigation, that is not the case. A wildcard entry sti...

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• Max McCal
• Erstellt 6. September 2022 19:53
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1. Community
2. Feedback - Admin Center
3. Security: Support to use separate Azure Active Directory (AD) for team members and end customers

Hey, Josef –  You are correct. This features should allow you to set up two different SSO configurations, and assign one of them to all end users and the other to all agents. I apologize that we mi...

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• Max McCal
• Erstellt 1. August 2022 18:45
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1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

Hi, Tracy – I don't have a timeline to share at the moment, but we'll be sure to update this thread when we do.

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• Max McCal
• Erstellt 18. Juli 2022 18:25
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

Hi, Tracy –  I've talked to a few people internally and we're hoping to make some improvements to these emails in the near future. I wish I could say more than that right now, but unfortunately it'...

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• Max McCal
• Erstellt 6. Juli 2022 02:53
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1. Zendesk Suite
2. Managing cross-product features
3. Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

Hey, all – We have closed the comments on this article. Your feedback is valid, and we agree that there is much we can do better here. Our development team is working on improvements to the login u...

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• Max McCal
• Erstellt 25. April 2022 20:16
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1. Support
2. ...
3. User access and security
4. Are incoming ticket attachments scanned for viruses?

Hi, Raghu –  We are still tracking toward. delivery in early 2022. We are able to scan for malware at this time, with a high degree of reliability. We still have work to do both in terms of enablin...

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• Max McCal
• Erstellt 30. November 2021 22:42
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1. Community
2. Feedback - Ticketing System (Support)
3. Credit Card Encrypted Fields

Hi, Richard –  Thanks for the note. The field is definitely not valuable for all use cases, and I think you've done a great job laying that out. We are definitely interested in doing more in this s...

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• Max McCal
• Erstellt 18. November 2021 22:50
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1. Community
2. Feedback - Ticketing System (Support)
3. Finding Unverified Emails

Thanks, Reneé, noted. This is great. We're thinking about lots of things related to this, and while there aren't any projects ongoing at the moment, we're always grateful for this feedback so that ...

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• Max McCal
• Erstellt 16. November 2021 00:06
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Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

Thanks to everyone who's commented here. Sorry for the slow reply this thread evaded my notice until now. We are very interested in improving the experience for welcome emails, verification emails,...

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• Max McCal
• Erstellt 15. November 2021 22:28
• 0 Stimmen