Max McCal

1. Community
2. Feedback - Ticketing System (Support)
3. Remove an attachment from a ticket with a closed status.

Hi, Prabu — Redaction deletes the file and replaces it with a blank file. Redacting attachments will definitely reduce your total storage burden. 

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• Max McCal
• Erstellt 25. September 2023 17:52
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. HTTP response headers of help center

Hey, all –Thanks for raising this issue. I'll address the headers individually. Strict-Transport-Security – This is in place, as the report from securityheaders.com shows. Content-Security-Policy ...

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• Max McCal
• Erstellt 30. Juni 2023 17:00
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Using Automations Or Triggers To Delete Tickets

Hi, Marcello – We are still planning to make a release this year. We'll come back to this thread when we can make the release date known.

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• Max McCal
• Erstellt 27. Juni 2023 23:10
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Can One email be on different domains?

Hi, AppuSamy –  There are a few things at play here, so let me define some terms to help make this clearer.  When you use Zendesk, you have an "Instance" of Zendesk (sometimes called an "account")....

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• Max McCal
• Erstellt 2. Mai 2023 17:59
• 1 Stimme

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Kim Dickey – Guide events are something we're focussed on this year. While we don't currently track Help Center activations and deactivations, you will start to see them in Q2 of this year. 

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• Max McCal
• Erstellt 21. März 2023 21:08
• 0 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Enabling anyone to submit tickets

Thanks, Serge. This is definitely not possible today, but an idea worth exploring for sure. We appreciate it.

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• Max McCal
• Erstellt 9. März 2023 21:12
• 0 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Enabling anyone to submit tickets

That sounds like exactly what I'm describing. Anyone can submit a ticket. It is open to anyone. However, some forms are restricted to authenticated users, while some are available to anyone. Yes?

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• Max McCal
• Erstellt 9. März 2023 18:01
• 0 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Enabling anyone to submit tickets

Serge can you confirm I'm understanding you correctly? You're saying you'd like to have ticket submission available to any person who comes to your help center, but restrict certain forms to only b...

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• Max McCal
• Erstellt 9. März 2023 17:43
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SSO setup is not trustworthy

Hi, Sebastian This sounds like it may be a bug, or at the very least it's not our intent that users should be logged in through the wrong method. It would be great if you could reach out to our sup...

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• Max McCal
• Erstellt 7. März 2023 00:33
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

Hey, all – No updates as yet. We have had discussions about some of these topics, but we have not put this into any particular action as of yet.

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• Max McCal
• Erstellt 24. Februar 2023 04:50
• 0 Stimmen