Michael Froeming

1. Account
2. ...
3. Accounts and billing
4. Monitoring your account status with the Zendesk Status page

Hi Gaurav, We're using our own API for that page. It's the Status API as documented here: https://developer.zendesk.com/api-reference/status_api/status_api/.

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• Michael Froeming
• Erstellt 22. Mai 2022 15:53
• 0 Stimmen

1. Talk
2. ...
3. Talk basics
4. Understanding Talk Embedded voice

Hi Gerardo, Currently, there's no way to ask the callers their email or other details before initiating a call. We encourage you to create a new post in the Talk Product Feedback topic in our commu...

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• Michael Froeming
• Erstellt 26. Dezember 2021 22:00
• 0 Stimmen

1. Talk
2. ...
3. Reporting for Talk
4. Monitoring calls with the Live calls dashboard

Hi Tan, Agents on the default Staff role won't have access to the Talk dashboard. You can give them access via the default Talk roles or via custom roles with Talk dashboard access. Here's a relate...

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• Michael Froeming
• Erstellt 24. Dezember 2021 23:00
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Resize Sidebar App on Sandbox

Hi RJ, Sounds like you don't have the agent workspace enabled for your sandbox instance. Here's how you can enable it so you can resize the sidebar: Enabling and disabling the Zendesk Agent Workspa...

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• Michael Froeming
• Erstellt 24. Dezember 2021 18:59
• 0 Stimmen

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. How can I prevent agents from reassigning tickets to other agents?

Hi Leo, My name is Michael with Zendesk support. Are you experiencing issues with this trigger? Please feel free to contact our support team, and we'll do our best to help. Best,

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• Michael Froeming
• Erstellt 29. November 2021 22:57
• 0 Stimmen

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: November 2021

Hi Louis, My name is Michael with Zendesk support. You can follow this section in our help center so that you'll be notified of new updates.

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• Michael Froeming
• Erstellt 2. November 2021 21:17
• -2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Print Side Conversation

Hi Sunita, I've taken a look and found that other users are discussing similar needs here: https://support.zendesk.com/hc/en-us/community/posts/360038677653-How-to-print-a-side-conversation- You c...

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• Michael Froeming
• Erstellt 27. September 2021 20:00
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. How to "Send Later" Using Automations

Hi Chris, It's best to know if the automation actually did activate on a ticket where you expect it to. You can do that by looking at the ticket's events and here's a related article: https://supp...

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• Michael Froeming
• Erstellt 28. März 2021 17:56
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Editing 'Description shown to end users' for Description field per ticket form

Hi Jonathan, Looks like this question is answered by one of our community moderators in this post: https://support.zendesk.com/hc/en-us/community/posts/360037440134-How-to-change-the-name-of-the-s...

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• Michael Froeming
• Erstellt 16. März 2021 15:27
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi Jonathan, Looks like this question is answered by one of our community moderators in this post: https://support.zendesk.com/hc/en-us/community/posts/360037440134-How-to-change-the-name-of-the-s...

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• Michael Froeming
• Erstellt 16. März 2021 15:18
• 0 Stimmen