Mick O'Donnell

1. Community
2. Zendesk SDKs
3. Unnecessary dangerous READ_EXTERNAL_STORAGE permission

Hi Michal, We took a look at PhotoPicker today following your post, but this library seems to be only for images, wherever the user can upload other document types such as PDF or XLS via the Zendes...

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• Mick O'Donnell
• Erstellt 14. Dezember 2022 16:46
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Offizieller Kommentar

1. Community
2. Zendesk SDKs
3. Talk SDK leads to crash on Android 12

Hi Omar, I'm a Product Manager in Zendesk. Apologies for the delay in taking action on this issue. We're going to focus on a fix for this and release a new version of the SDK. I can't share an exac...

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• Mick O'Donnell
• Erstellt 21. November 2022 15:41
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1. Community
2. Zendesk SDKs
3. We integrated the talk SDK according to the official document, but it will be crashed when start a call.

Hi Anais!Thanks for raising this issue. We're going to work to address this issue as soon as possible. I don't think that we have any potential work arounds at the moment I'm afraid. As soon as we ...

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• Mick O'Donnell
• Erstellt 15. Juni 2022 12:18
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1. Community
2. Zendesk SDKs
3. [Android] Old Dagger dependency prevents to remove Jetifier support

Hey folks, Just a quick update, we have now released a new version of the Support SDK and the Chat SDK to upgrade these dependencies. The release notes are here: Refactor the internal Suas library ...

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• Mick O'Donnell
• Erstellt 13. Juni 2022 13:32
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1. Community
2. Zendesk SDKs
3. Android Zendesk Support SDK not explaining how to enable permissions after multiple denies

Hey folks, Just a quick update, we have now released a new version of the Support SDK (and the Chat SDK) to improve the handling of multiple permission request denials. The release notes are here: ...

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• Mick O'Donnell
• Erstellt 13. Juni 2022 13:30
• 0 Stimmen

1. Community
2. Zendesk SDKs
3. [Android] Old Dagger dependency prevents to remove Jetifier support

Hi folks, sorry for the delay. We've actively working on this dependency update, but I don't have a public date that we can share at the moment. There's a chain of dependencies that needed to be ad...

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• Mick O'Donnell
• Erstellt 31. Mai 2022 08:27
• 1 Stimme

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Ahmed, Thanks for writing in! I've replied on the post that you have linked to.

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• Mick O'Donnell
• Erstellt 31. Mai 2022 08:15
• 1 Stimme

1. Community
2. Zendesk SDKs
3. 401 Unauthorized - Login via Messaging SDK

Hi Ahmed, Nothing is jumping out at me as incorrect in your implementation. If you're still blocked, and you're a Zendesk customer, do you mind opening a support ticket with Zendesk and we'll inves...

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• Mick O'Donnell
• Erstellt 31. Mai 2022 08:14
• 0 Stimmen

1. Community
2. Zendesk SDKs
3. Android Chat SDK Changelog - Additional Information

Hi Steven! Thank you for this feedback. This is really useful. I'll raise this with our SDK development team this morning, and we'll discuss it to see how we can improve on upgrades such as this on...

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• Mick O'Donnell
• Erstellt 17. Mai 2022 09:14
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Nested responses in Zendesk

Thats a really interesting insight, I don't think it's on our roadmap today, but I'm going to follow up on this request internally with the folks working on our agent experience. This could add val...

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• Mick O'Donnell
• Erstellt 5. Mai 2022 10:24
• 0 Stimmen