Mick O'Donnell

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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Tags in messaging widget

Hi all, Thanks for the post. This is a feature that we have under active development in Zendesk, and will be rolled out a few months time. We understand that the ability for business to pass such d...

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• Mick O'Donnell
• Erstellt 11. April 2023 09:14
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1. Community
2. Zendesk SDKs
3. Xcode 14.3 - SupportSDK

Hi folks, We've tested this internal, and both issues mentioned above by App Admin are resolved in the main build (post RC) of xCode 14.3. Once you have upgraded to the latest version of xCode 14.3...

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• Mick O'Donnell
• Erstellt 5. April 2023 09:57
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Offizieller Kommentar

1. Community
2. Zendesk APIs
3. Customizing the look of chat widget on Android(React Native)

Hi Arsim! This is a nasty limitation of the Mobile SDKs as the moment. In an upcoming release, we're going to make it easier to modify the color of this text for color customization via the SDKs, a...

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• Mick O'Donnell
• Erstellt 4. April 2023 10:55
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Offizieller Kommentar

1. Community
2. Zendesk SDKs
3. Crash in Zendesk Support 5.0.9

Hi Patrick, Thanks for your post. This issue should now be solved with the most recent version of the Support SDK: https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/an...

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• Mick O'Donnell
• Erstellt 21. Februar 2023 12:02
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1. Community
2. Zendesk SDKs
3. Unnecessary dangerous READ_EXTERNAL_STORAGE permission

Hi Michal, We took a look at PhotoPicker today following your post, but this library seems to be only for images, wherever the user can upload other document types such as PDF or XLS via the Zendes...

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• Mick O'Donnell
• Erstellt 14. Dezember 2022 16:46
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Zendesk SDKs
3. Talk SDK leads to crash on Android 12

Hi Omar, I'm a Product Manager in Zendesk. Apologies for the delay in taking action on this issue. We're going to focus on a fix for this and release a new version of the SDK. I can't share an exac...

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• Mick O'Donnell
• Erstellt 21. November 2022 15:41
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1. Community
2. Feedback - Mobile Apps
3. Deeplinking to a specific chatbot flow for CTA in in-app banners

Hi Kat!Zendesk is bringing the ability to Proactively send messages to an end-user in the Messaging experience (you would need Messaging enabled), but the first iteration may not go as far as achie...

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• Mick O'Donnell
• Erstellt 18. November 2022 11:34
• 1 Stimme

1. Community
2. Feedback - Mobile Apps
3. Routing traffic using the mobile SDK chat

Are there no settings that we can apply either within Support or Chat that enable us to route customers to departments based on some values?  We'd need our support team to help with this one, my ...

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• Mick O'Donnell
• Erstellt 29. Juni 2022 09:57
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Mobile Apps
3. Routing traffic using the mobile SDK chat

Hi James, I'd strongly recommend checking out our more recent solution, Zendesk Messaging, for this type of experience. We've rebuilt the SDKs from scratch. These are the supporting SDKs. If you're...

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• Mick O'Donnell
• Erstellt 29. Juni 2022 09:37
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1. Community
2. Zendesk SDKs
3. We integrated the talk SDK according to the official document, but it will be crashed when start a call.

Hi Anais!Thanks for raising this issue. We're going to work to address this issue as soon as possible. I don't think that we have any potential work arounds at the moment I'm afraid. As soon as we ...

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• Mick O'Donnell
• Erstellt 15. Juni 2022 12:18
• 0 Stimmen