Mike dela Rosa

1. Community
2. Zendesk Suite Q&A
3. Inserting forms inside other forms

Hi There!The closest to your use case would be to create a custom form using our Zendesk APIs: Building a custom ticket form with the Ticketing APIYou'll be able to use your Zendesk fields when cre...

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 29. November 2023 19:56
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Working with images in the media library

Hi Kimber!For now, there isn't a way to delay the image to show up. Sounds like a helpful feature to have and I would suggest submitting product feedback here: Giving product feedback to Zendesk in...

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 27. November 2023 21:47
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. End user custom fields not updated when end user is created using Azure AD Provisioning

Hi Regis!Has the fields updated before? By any chance, was Microsoft able to provide any details or logs if they're seeing any errors causing the fields not to update?

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 26. November 2023 18:48
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Update text field in triggers

Hi Carmelo!I created a ticket for you, I'll assist you there!

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 26. November 2023 18:42
• 0 Stimmen

1. Mensajería
2. ...
3. Mensajería por redes sociales
4. Configuración del canal público de Facebook

Hi Sandra!Have you enabled "Include unpublished posts" in your Facebook page settings? That usually fixes the issue for hidden posts.

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 23. November 2023 20:48
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi Reed! AFAIK internal tags isn't available yet but this is a neat feature to have, I would suggest submitting product feedback here: Giving Product Feedback at Zendesk in order for our team to ha...

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 23. November 2023 18:26
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hide widget's launcher label when the zoom of the page is increased beyond 100%

Hi Phan!Hope you're doing well, you may hide the widget using this Zendesk Classic Widget code: Hide Zendesk Widget (Classic)

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 22. November 2023 22:29
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Automatically Link Custom Object to Ticket

Hi Anton! Your dev team can create a webhook and use a trigger to activate the created webhook that would do what you're after: Getting started with webhooks

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 22. November 2023 17:43
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Managing search filters

Hi Anne!If you're referring to a title of a field or anything related to a translation, we would suggest using Dynamic Content that also works for Zendesk Guide.

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 19. November 2023 17:05
• 0 Stimmen

1. Support
2. ...
3. Configurações da conta do sistema de tickets
4. Solução de problemas de colisão de agente no modo Play

Hi Vinicius!Is this issue still happening?

• Kommentar anzeigen
• Mike dela Rosa
• Erstellt 19. November 2023 16:58
• 0 Stimmen