
Nara S.
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Neueste Aktivität von Nara S.-
Nara S. hat einen Kommentar hinterlassen
Hi Raphael, if you're looking for general information on creating light agents within an account, you can find that information within the Setting Roles and Access in Zendesk article here. Otherwis...
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Nara S. hat einen Kommentar hinterlassen
Hi Raphael, if you'd like to know more about how to make API calls to get info/make updates to tickets in ZD, please check out our API documentation here on the Tickets endpoint. The Key and Header...
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Nara S. hat einen Kommentar hinterlassen
Hi Brandon, Thanks for writing in. At this time with the Classic Web Widget out-of-the-box, there is no way to offer different ticket forms based on specific end-user credentials. That said, it is ...
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Nara S. hat einen Kommentar hinterlassen
Hi David, At this time triggers can only be configured to send out notifications when a CSAT score itself is changed or updated. If a CSAT comment is updated but the rating remains the same, there ...
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Nara S. hat einen Kommentar hinterlassen
Hi Zach, At this time, restricting access to ticket events based on role/group is not something that the product currently supports. For more information on the current functionality of ticket even...
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Nara S. hat einen Kommentar hinterlassen
Hi Morris and CJ, Thanks for the reaching out re. this feature. While this is not something the integration can currently support, I am able to confirm that custom ticket forms in the Slack integra...
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Nara S. hat einen Kommentar hinterlassen
Hi Wendy,All information regarding current Zendesk Rate Limits can be found in our Usage Limits article here. If you have more specific questions regarding the limits of your current plan, I would ...
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Nara S. hat einen Kommentar hinterlassen
Hi Hans, At this time the integration is only able to show direct contacts from SFDC, and is unable to pull all related contacts associated with an account. That said, posting here is a great place...
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Nara S. hat einen Kommentar hinterlassen
Hi Raphaël, At this time there is no native way to automatically assign tickets from specific customers to specific agents they have talked to for previous tickets. That said, there is a workaround...
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Nara S. hat einen Kommentar hinterlassen
Hi Anton,At this time, it is not possible to set your own shared secret in Zendesk - for security reasons, the secret will need to be generated in Zendesk itself.