Nara S.

1. Admin Center
2. ...
3. Setting up single sign-on
4. Enabling JWT single sign-on

Hi Raphael, if you're looking for general information on creating light agents within an account, you can find that information within the Setting Roles and Access in Zendesk article here. Otherwis...

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• Nara S.
• Erstellt 10. August 2022 16:43
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1. Chat
2. ...
3. Custom bots (Flow Builder)
4. Using the Make an API call step in Flow Builder

Hi Raphael, if you'd like to know more about how to make API calls to get info/make updates to tickets in ZD, please check out our API documentation here on the Tickets endpoint. The Key and Header...

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• Nara S.
• Erstellt 9. August 2022 15:25
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1. Support
2. ...
3. Channels
4. Using custom ticket fields and ticket forms with the Web Widget (Classic)

Hi Brandon, Thanks for writing in. At this time with the Classic Web Widget out-of-the-box, there is no way to offer different ticket forms based on specific end-user credentials. That said, it is ...

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• Nara S.
• Erstellt 6. Juni 2022 16:35
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1. Community
2. Zendesk Suite Q&A
3. CSAT update notification triggers

Hi David, At this time triggers can only be configured to send out notifications when a CSAT score itself is changed or updated. If a CSAT comment is updated but the rating remains the same, there ...

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• Nara S.
• Erstellt 5. Juni 2022 19:20
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1. Community
2. Zendesk Suite Q&A
3. Restricting access to the events based on role or group?

Hi Zach, At this time, restricting access to ticket events based on role/group is not something that the product currently supports. For more information on the current functionality of ticket even...

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• Nara S.
• Erstellt 25. Mai 2022 17:21
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1. Community
2. Zendesk Suite Q&A
3. Setting A Default Form For Slack Requests

Hi Morris and CJ, Thanks for the reaching out re. this feature. While this is not something the integration can currently support, I am able to confirm that custom ticket forms in the Slack integra...

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• Nara S.
• Erstellt 15. Mai 2022 17:12
• 1 Stimme

1. Community
2. Zendesk Sell Q&A
3. Difference between the API Standard and the Advanced API's package?

Hi Wendy,All information regarding current Zendesk Rate Limits can be found in our Usage Limits article here. If you have more specific questions regarding the limits of your current plan, I would ...

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• Nara S.
• Erstellt 1. Mai 2022 15:31
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1. Community
2. Zendesk Suite Q&A
3. Salesforce for Zendesk App - how to display all Account related Contacts & Role

Hi Hans, At this time the integration is only able to show direct contacts from SFDC, and is unable to pull all related contacts associated with an account. That said, posting here is a great place...

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• Nara S.
• Erstellt 24. April 2022 15:35
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1. Support
2. ...
3. Business rules
4. Can I automatically route tickets from a specific customer to specific agent?

Hi Raphaël, At this time there is no native way to automatically assign tickets from specific customers to specific agents they have talked to for previous tickets. That said, there is a workaround...

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• Nara S.
• Erstellt 21. April 2022 17:29
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1. Community
2. Zendesk Suite Q&A
3. JWT Secret SSO set in Zendesk

Hi Anton,At this time, it is not possible to set your own shared secret in Zendesk - for security reasons, the secret will need to be generated in Zendesk itself.

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• Nara S.
• Erstellt 6. April 2022 16:16
• 0 Stimmen