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Hi Marco, thanks for the question. You should be able to pass an exp parameter to ensure the JWT payload has an expiration time. More information on that parameter and others can be found here.
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Hi Antoni, it is ultimately up to your own workflow needs as to what will be best to put into notification emails via triggers. You could, for example, leave the subject as a generic title like "Ti...
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Hi Philippa, using either user.displayname or user.key will ultimately depend on your own implementation of Jira Cloud/Server. To note, it will show the user who initiated the Jira transition, whic...
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Hi Alba, you are correct in that at this time, the integration only captures ratings with comments as tickets
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Hi there, thanks for the question. When using SAML SSO via Zendesk, you are correct in that those users performing auth attempts for the example Subsidiary B will need to use the SAML URL for login...
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Hi Joshua - you are correct in that Closed/Archived tickets cannot be updated/changed once in those Statuses in Zendesk. If you are trying to report on different fields that are saved in divergent ...
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Hi Heather, at this time, Captcha is not available for the Web Widget in Zendesk. More information can be found towards the end of the Controlling Spam Tickets section in this article here.
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Hi Abdurasul, for specifics regarding individual JWT auth attempts in your Zendesk account, please reach out to our support team directly so that we can take a closer look at what might going on he...
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Hi Patrik - thanks for the question. There are a number of reasons why a Search might hit a 502, though by itself the error doesn't indicate enough to say what might be happening on the Zendesk sid...
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Hi Tryllz, to note, Zendesk is not natively setup to communicate with Jira projects via email. Currently, if you wanted new issues/tickets to sync communication across accounts, you would need to i...