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Hi Brandon, Thanks for writing in. At this time with the Classic Web Widget out-of-the-box, there is no way to offer different ticket forms based on specific end-user credentials. That said, it is ...
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Hi Morris and CJ, Thanks for the reaching out re. this feature. While this is not something the integration can currently support, I am able to confirm that custom ticket forms in the Slack integra...
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Hi Hans, At this time the integration is only able to show direct contacts from SFDC, and is unable to pull all related contacts associated with an account. That said, posting here is a great place...
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Nati reached out to me via chat, and just in case anyone else arrives at this post with a similar issue, the resolution here was to enable these fields in Admin > Channels > Widget, in the Customi...
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Hi there Michael! To note, the Channels icon is only present when an account has both an active Chat account as well as having Agent Workspace enabled. In case it helps for reference, you can find...
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Hi Anthony, currently the integration can only support a single connection between one Zendesk account and one SFDC account. It is not currently possible to natively connect multiple ZD accounts to...
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Hi Lindanne - currently, the live dashboards do not include social channels like WhatsApp. More information on those dashboard can be found here for reference.
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Hi Martin, if you would like to pass user info related to timezone, you could pass a locale value in the payload, or, if you are trying to pass a different attribute, you would need to pass it as a...
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Hi Sarah, thanks for the question. At this time, even if using a bot, chat sessions will still time out in the cases mentioned in this article between 20 seconds and 2 minutes if the user is no lon...
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As all emails are sent out via Business Rules in Zendesk, if you would like to ensure that when entering a blank comment and pressing "Submit & Solve" / "Submit & Close" an email is not sent, you w...