Nhia Lor

Offizieller Kommentar

1. Community
2. Zendesk Suite Q&A
3. Title of Y-Axis not shown anymore

Hi Luise, Thank you for taking the time to raise this concern.  We are currently investigating this matter internally and to ensure we can provide you with better updates moving forwards I will be ...

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• Nhia Lor
• Erstellt 25. Januar 2023 00:29
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1. Community
2. Feedback - Ticketing System (Support)
3. automate refresh

Hello Radzi Thank you for your patience with us regarding this matter. Our development team has now rolled back a feature update which we identified to be causing the issues with the update times i...

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• Nhia Lor
• Erstellt 16. März 2022 23:15
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the agent who made the first public reply

Hey Patrick, If you're finding that the custom attribute "First Response Agent" is taking too long to load then its potentially due to the increased amount of real attribute or NULL values which ca...

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• Nhia Lor
• Erstellt 30. November 2021 00:54
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Hey Iain Spirit. We'll definitely need to dive deeper into the metrics and queries you've created. I'll reach out to you internally via a ticket and we'll be happy to help take a closer look into t...

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• Nhia Lor
• Erstellt 3. November 2021 05:44
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Zendesk Suite Q&A
3. How to check how much time is left in the SLA counter when ticket is Pending?

Hey Nadav, Thanks for raising this use case. You definitely raise a good point.  Whilst our native SLA badge or the SLA event tracker does not currently show the remaining SLA time whilst paused.  ...

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• Nhia Lor
• Erstellt 27. Oktober 2021 04:31
• 0 Stimmen