Nhia Lor

1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. Zendesk Apps framework ticket.conversation method bug

Hello Surabhi, We just wanted to reach out again regarding this issue to see if you've had a chance to follow up regarding my previous message. As we haven't heard back from you in a while we'll te...

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• Nhia Lor
• Erstellt 7. November 2023 22:26
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1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. Zendesk Apps framework ticket.conversation method bug

Hello Surabhi, Our development team have begun investigating this issue however we'll require account assumption access to your Support account in order to investigate the issue further. Can you pl...

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• Nhia Lor
• Erstellt 27. Oktober 2023 02:09
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Offizieller Kommentar

1. Community
2. Zendesk Suite Q&A
3. Autocorrect suddenly no longer working in Admin Ticket Reply area?

Hi mws Thanks for taking the time to report this concern. We're currently investigate similar reports of this behaviour following a recent update to our composer in Support.  In order to better tra...

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• Nhia Lor
• Erstellt 14. Februar 2023 05:24
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1. Community
2. Feedback - Ticketing System (Support)
3. automate refresh

Hello Radzi Thank you for your patience with us regarding this matter. Our development team has now rolled back a feature update which we identified to be causing the issues with the update times i...

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• Nhia Lor
• Erstellt 16. März 2022 23:15
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the agent who made the first public reply

Hey Patrick, If you're finding that the custom attribute "First Response Agent" is taking too long to load then its potentially due to the increased amount of real attribute or NULL values which ca...

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• Nhia Lor
• Erstellt 30. November 2021 00:54
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Hey Iain Spirit. We'll definitely need to dive deeper into the metrics and queries you've created. I'll reach out to you internally via a ticket and we'll be happy to help take a closer look into t...

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• Nhia Lor
• Erstellt 3. November 2021 05:44
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Zendesk Suite Q&A
3. How to check how much time is left in the SLA counter when ticket is Pending?

Hey Nadav, Thanks for raising this use case. You definitely raise a good point.  Whilst our native SLA badge or the SLA event tracker does not currently show the remaining SLA time whilst paused.  ...

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• Nhia Lor
• Erstellt 27. Oktober 2021 04:31
• 0 Stimmen