Nicole Saunders

1. Community
2. Feedback - Community Forums (Gather)
3. automatically badges be awarded once the user has reached a certain level

Hi Elana,  The badge functionality currently does not have or allow for any automation. It's a request we've given to the product team ourselves, but it is not currently on the roadmap for developm...

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 21. Juni 2022 14:15
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Dark mode

Hi Brian and Walter, Thanks for your post. According to our product teams, there are not currently plans to develop a dark mode for Zendesk. While it has been a long-standing feature request, it's ...

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 21. Juni 2022 01:48
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

Thanks for sharing your feedback, everyone. Ethan Smith Dave and I are both community managers here at Zendesk. We facilitate and moderate the conversations that happen in the forums, among other t...

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 16. Juni 2022 02:14
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Using Multiple Sets Referencing Assignee Tags in Reports

Thanks for posting this feedback, Matt. If other users have similar needs, please be sure to up-vote Matt's post, and add any details in the comments below. 

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 8. Juni 2022 20:53
• -1 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allowing end users to see On-Hold

Jose, we don't have an ETA announced yet. Since the feature is expected to be in beta (EAP = "Early Access Program") this month, they will need to see what the feedback from that is before they can...

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 8. Juni 2022 20:51
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Transferring Tags

Thanks for sharing that feedback, Ben. 

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 8. Juni 2022 20:49
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. Can I edit closed tickets?

Hi all -  Apologies that this wasn't shared sooner, that definitely should have happened before, but here is the official feature request for the ability to edit closed tickets:  Feature Request: A...

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 7. Juni 2022 19:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Please include SLA in View Conditions

Hi CJ - Thanks for sharing this feedback and for using the feature request template. We'll make sure the PM is aware of your request, and encourage others who like CJ's idea and would like to see s...

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 7. Juni 2022 14:41
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Date Range Calculation for School Years

Thanks for sharing this feedback, Sam! If others would also like to see this sort of functionality, please up-vote Sam's post. 

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 7. Juni 2022 14:16
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Internal Annotations for Guide Articles

Hey Patrick -  Thanks so much for taking the time to write up this detailed feature request, and for using the product feedback template - super helpful. Can definitely see why you would want somet...

• Kommentar anzeigen
• Nicole Saunders
• Erstellt 7. Juni 2022 14:14
• 0 Stimmen