Noly Maron Unson

1. Community
2. Zendesk Suite Q&A
3. Day to Day Comparisons

Hi Gregor, Unlike the Support- Tickets dataset, the Update history dataset is used primarily to show ticket updates and changes and lacks the metrics to make the comparison you need. 

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• Noly Maron Unson
• Erstellt 30. November 2023 13:37
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1. Community
2. Feedback - Ticketing System (Support)
3. Comparing or calculations on many numeric/decimal fields in Zendesk ticket

Hi Jacuk and Regina, I understand that you're looking to create a Zendesk view based on the numeric value in a custom ticket fields. Regretfully, at the time being, Zendesk does not support the abi...

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• Noly Maron Unson
• Bearbeitet 30. November 2023 11:27
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1. Community
2. Zendesk Suite Q&A
3. Ticket not show up in the queue timely

Hi Chaimiao, I may need to rope you in on a ticket so that we can discuss this issue in detail. Please check your email for my message and we can start from there. Thank you.

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• Noly Maron Unson
• Erstellt 30. November 2023 08:16
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1. Community
2. Zendesk Suite Q&A
3. Integrating Zendesk With Angular 16 Web Application

Hi Jeshwin, You can check our Developer page detailing Zendesk Apps framework for building integrations.  Hope this helps.

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• Noly Maron Unson
• Erstellt 20. November 2023 07:02
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1. Community
2. Zendesk Suite Q&A
3. Day to Day Comparisons

Hi Gregor, You can use the metrics "Tickets created - Last 7 days" and "Tickets created - Previous 7 days" and then add the attributes "Ticket created - Day of week" in the Column. Hope this helps.

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• Noly Maron Unson
• Erstellt 20. November 2023 06:42
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1. Policies and programs
2. Zendesk policies and agreements
3. Business Resilience

Hi Luyolo, Existing customers can access the documents in the Admin Center under Accounts > Security > Security Documents. You can also check our Compliance Certifications and Memberships page. Ho...

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• Noly Maron Unson
• Erstellt 17. November 2023 12:28
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1. Community
2. Zendesk Suite Q&A
3. Is it possible to create a group to use as requester?

Hi Jéssica, This is currently not possible as there is a limit that you can only have one requester per ticket. Alternatively, you can add the other users as CC. I've taken a look and found that on...

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• Noly Maron Unson
• Erstellt 17. November 2023 10:35
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1. Support
2. ...
3. Measuring success
4. Defining group SLA policies for internal teams

Hi Ann-Sofie Redbjörk, To give an idea of how it can be done. Let's say you have 5 levels of priority like Low, Normal, High, Urgent, and "Extremely Urgent". The first thing to do is to create a cu...

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• Noly Maron Unson
• Erstellt 16. November 2023 06:59
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Result metric calculation not working with comments

Hi Peter, I did a test on my end and I was able to get a result. I will be roping you into a ticket so that we can check this further. Please check your email for my message and we can continue fro...

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• Noly Maron Unson
• Erstellt 15. November 2023 11:49
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1. Community
2. Zendesk Suite Q&A
3. Viewing "empty" sections in Guide

Hi Stacy, An article needs to be published under a section and should be available for the viewer for the section to be visible. There is currently no option to make an empty section visible to end...

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• Noly Maron Unson
• Erstellt 15. November 2023 11:43
• 0 Stimmen