Pablo Kenney

1. Account
2. ...
3. Accounts and billing
4. Managing data storage in your Zendesk account

Hi Hugo Meana , I hear you, and am happy to respond to your points. If you'd like to discuss further, you're welcome to email me at pkenney@zendesk.com (I'm traveling this week so responses may be ...

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• Pablo Kenney
• Erstellt 11. Juli 2023 08:21
• 1 Stimme

1. Account
2. ...
3. Accounts and billing
4. Managing data storage in your Zendesk account

Hi Maxi Cooper - menze  Yes, we have time based deletion tools planned for delivery this quarter and more advanced deletion capabilities on our roadmap (both via UI and API). 

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• Pablo Kenney
• Erstellt 11. Juli 2023 08:21
• 0 Stimmen

1. Account
2. ...
3. Accounts and billing
4. Managing data storage in your Zendesk account

Hi Leigh KELSEY Dolores Vincenzo msoffia -  We are testing this now, and expect to have it in the product in the next 3 months. As you can imagine, making sure the data and data presentation are co...

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• Pablo Kenney
• Bearbeitet 28. Juni 2023 15:00
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Developing an App - Zendesk marketplace

Hi Maheen, I'll send you an email.

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• Pablo Kenney
• Erstellt 23. März 2023 05:51
• 0 Stimmen

1. Account
2. ...
3. Accounts and billing
4. What is a Pod?

Hi Oliver Tietze, The pod number is still available at /agent/admin/overview. Here's what it looks like in my account.   

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• Pablo Kenney
• Erstellt 13. Oktober 2022 03:29
• 0 Stimmen

1. Account
2. ...
3. Accounts and billing
4. Managing data storage in your Zendesk account

Hi Daniel Ramlow - we have a working POC (Proof of Concept) and are now working on fitting in the work against other priorities. As soon as we have a fixed date, I'll update this thread.

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• Pablo Kenney
• Erstellt 17. August 2022 04:32
• 0 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Hi Jimmy Rufo, that's fair ask. We should be more proactive guiding people on active threads like this one into the appropriate support topics and threads. Thank you.

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• Pablo Kenney
• Erstellt 20. April 2022 06:46
• 1 Stimme

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Hi folks,  My name is Pablo Kenney, and I'm a vice president of product here at Zendesk. I wanted to take a moment to jump into this thread and lay out a few responses on this issue.  First, the re...

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• Pablo Kenney
• Erstellt 19. April 2022 07:47
• -2 Stimmen

1. Account
2. ...
3. Accounts and billing
4. Managing data storage in your Zendesk account

Hi Samsung Electronics America, Inc. - IT Account and Jysk IT en del af Sagro I/S - I can't commit to a date for the dashboard at this stage. We're doing work right now to enable retrieving the dat...

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• Pablo Kenney
• Erstellt 23. März 2022 06:44
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Removing "Null" as an Option from Required Ticket Fields for End-Users

Hi Tino R. you should hear back from the product team soon - I moved this from the original topic to the Guide/Help Center topic to ensure that the right product leaders see this and can respond. 

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• Pablo Kenney
• Erstellt 15. Februar 2022 07:15
• 0 Stimmen