Pablo Kenney

1. Community
2. Feedback - Platform: Apps & Integrations
3. Developing an App - Zendesk marketplace

Hi Maheen, I'll send you an email.

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• Pablo Kenney
• Erstellt 23. März 2023 05:51
• 0 Stimmen

1. Account
2. ...
3. Accounts and billing
4. What is a Pod?

Hi Oliver Tietze, The pod number is still available at /agent/admin/overview. Here's what it looks like in my account.   

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• Pablo Kenney
• Erstellt 13. Oktober 2022 03:29
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Adding more storage to your default data storage limit for Zendesk Support

Hi Daniel Saldeitis - we have a working POC (Proof of Concept) and are now working on fitting in the work against other priorities. As soon as we have a fixed date, I'll update this thread.

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• Pablo Kenney
• Erstellt 17. August 2022 04:32
• 0 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Hi Jimmy Rufo, that's fair ask. We should be more proactive guiding people on active threads like this one into the appropriate support topics and threads. Thank you.

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• Pablo Kenney
• Erstellt 20. April 2022 06:46
• 1 Stimme

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Hi folks,  My name is Pablo Kenney, and I'm a vice president of product here at Zendesk. I wanted to take a moment to jump into this thread and lay out a few responses on this issue.  First, the re...

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• Pablo Kenney
• Erstellt 19. April 2022 07:47
• -2 Stimmen

1. Support
2. ...
3. Ticket management
4. Adding more storage to your default data storage limit for Zendesk Support

Hi Samsung Electronics America, Inc. - IT Account and Jysk IT en del af Sagro I/S - I can't commit to a date for the dashboard at this stage. We're doing work right now to enable retrieving the dat...

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• Pablo Kenney
• Erstellt 23. März 2022 06:44
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Removing "Null" as an Option from Required Ticket Fields for End-Users

Hi Tino R. you should hear back from the product team soon - I moved this from the original topic to the Guide/Help Center topic to ensure that the right product leaders see this and can respond. 

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• Pablo Kenney
• Erstellt 15. Februar 2022 07:15
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Adding more storage to your default data storage limit for Zendesk Support

Hi @... re: attachment limits. @... is correct in his interpretation, if a file attachment is 50mb, then it would count as 50mb towards file storage and 0.1 kb for data storage (the article will be...

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• Pablo Kenney
• Erstellt 24. Februar 2021 18:15
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Adding more storage to your default data storage limit for Zendesk Support

Hi @... - basically yes. Technically, there are parts of Chat and Talk that create tickets and therefore are also affected by these limits, but for most customers Support is the product most affect...

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• Pablo Kenney
• Erstellt 24. Februar 2021 05:42
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Adding more storage to your default data storage limit for Zendesk Support

Hi @... and @... we are in the process of building the storage dashboards, we expect to have this ready towards the end of this year (2021 for future readers - feel free to keep me accountable on t...

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• Pablo Kenney
• Erstellt 24. Februar 2021 05:38
• 1 Stimme