Prakruti Hindia

1. Community
2. Zendesk Messaging EAP - First Reply Time and Next Reply Time SLAs
3. What is the First Reply Time and Next Reply Time SLAs beta about?

Benedicte Perez Thank you for providing more details. Can you share a screenshot of your setup for First Reply Time?  You can also reply to the email I have sent.  For the Next Reply Time, you can ...

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• Prakruti Hindia
• Erstellt 20. September 2023 07:17
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging JWT user authentication- update user profile?

Surfacing signed email provided as part of the Authentication API is on Q4 roadmap. It is not supported at the moment. I am checking with another team for name.  To clarify, name provided in the AP...

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• Prakruti Hindia
• Erstellt 14. September 2023 09:18
• 0 Stimmen

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi everyone,  Posting an update on surfacing email address, provided in authentication API, on Agent Workspace. We are targeting Nov to support this enhancement. With this change, external Id, emai...

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• Prakruti Hindia
• Erstellt 13. September 2023 09:59
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging JWT user authentication- update user profile?

Hi folks, We do not support other claims - first name, last name , country as part of the authentication API. However, name, country etc captured as part of bot conversation is propagated through. ...

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• Prakruti Hindia
• Erstellt 13. September 2023 09:35
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging inactivity

Thanks for signing up for the EAP. We are activating EAP in phases. I have sent out an EAP activation email to you. Apologies for the delay. 

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• Prakruti Hindia
• Erstellt 11. September 2023 09:36
• 0 Stimmen

1. Community
2. Zendesk Messaging EAP - Conversation Inactivity Timer
3. How do I sign up for this EAP?

Hi Paul, Thank you for signing up for the EAP. We are onboarding in phases. Having said, we should have sent out an acknowledgement email. Apologies.  I have sent across an email with pre-activatio...

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• Prakruti Hindia
• Erstellt 11. September 2023 09:33
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging inactivity

Hi folks,  We have rolled out capabilities over this year to address inactivity and timeouts -  Triggers and Automations have new via type named Chat Transcript. You can setup Triggers where Ticke...

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• Prakruti Hindia
• Erstellt 24. August 2023 07:40
• 0 Stimmen