Prakruti Hindia
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Neueste Aktivität von Prakruti Hindia-
Hi Carl, Thank you for reaching out. Are you referring to Pending tickets which were then Closed, due to lack of end-user's response? - Prakruti
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Hi folks, We will be rolling SLAs for Messaging channels soon - announcement post. This will allow you to set SLA timers for tickets based on the type of customer, nature of issue etc. - Prakruti
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Hi everyone, Thank you for providing feedback. Currently, Support Triggers do not react to messages sent / received. Addressing this is planned on our roadmap, as we continue to improve Triggers an...
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Thank you for writing in. We are looking at improving Triggers and Automations for messaging tickets this year and next year. Support for automatic response once ticket is solved is part of it. We ...
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Surfacing signed email provided as part of the Authentication API is on Q4 roadmap. It is not supported at the moment. I am checking with another team for name. To clarify, name provided in the AP...
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Hi everyone, Posting an update on surfacing email address, provided in authentication API, on Agent Workspace. We are targeting Nov to support this enhancement. With this change, external Id, emai...
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Hi folks, We do not support other claims - first name, last name , country as part of the authentication API. However, name, country etc captured as part of bot conversation is propagated through. ...
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Thanks for signing up for the EAP. We are activating EAP in phases. I have sent out an EAP activation email to you. Apologies for the delay.
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Hi Paul, Thank you for signing up for the EAP. We are onboarding in phases. Having said, we should have sent out an acknowledgement email. Apologies. I have sent across an email with pre-activatio...
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Hi folks, We have rolled out capabilities over this year to address inactivity and timeouts - Triggers and Automations have new via type named Chat Transcript. You can setup Triggers where Ticke...