Prakruti Hindia
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Neueste Aktivität von Prakruti Hindia-
What is the Omnichannel Routing for mixed Chat and Messaging traffic about?
Accounts with Chat and Messaging traffic can enable Omnichannel Routing and leverage capabilities such as priority queue, skills based routing for Chat and Messaging tickets. Setup Considerations...
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How do I sign up for this EAP?
We are thrilled that you are interested to sign up for the EAP. You can show your interest by filling out this EAP form. You need to be opted into messaging to be part of this Early Access Program...
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How can I provide feedback for the EAP?
Feedback during this stage is very important for us. We want to hear what you have to say about this change in queue and capacity management. This community is best place to share feedback You can...
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What is the Conversation Inactivity Timer beta?
This EAP aims to enable workforce managers to automatically release agent's capacity and set the ticket status. With agents handling multiple conversations concurrently, it might be difficult for t...
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How can I provide feedback for the EAP?
Feedback during this stage is very important for us. We want to hear what you have to say about this change in queue and capacity management. This community is best place to share feedback You can...
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How do I sign up for this EAP?
We are thrilled that you are interested to sign up for the EAP. You can show your interest by filling out this EAP form. You need to be opted into messaging to be part of this Early Access Program...