Prateek Chhetri

1. Community
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

Hey Naomi - an alternative solution would require some custom scripting where the Zendesk API is utilized to retrieve the information of the previous agent on the ticket and then apply the internal...

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• Prateek Chhetri
• Erstellt 5. Oktober 2022 18:13
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

Hey Naomi, The app doesn't specify the previous assigned agent was in the ticket. If you require this information you can find this in the ticket's events.

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• Prateek Chhetri
• Erstellt 3. Oktober 2022 18:49
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Assignment Control app - official feature request thread

Hey dschmidt, This would be an expected behavior of the app.

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• Prateek Chhetri
• Erstellt 7. September 2022 17:31
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1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Assignment Control app

Hey Stacy, Unfortunately, the app currently cannot hide agents from specific groups. With the current capabilities of the app, you can either hide certain agents or groups - from all the available ...

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• Prateek Chhetri
• Erstellt 29. August 2022 22:02
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