Rajat Garg
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Rajat Garg hat einen Kommentar hinterlassen
Offizieller Kommentar Hey Everyone, Thanks for your feedback. We really appreciate it. I wanted to provide a quick update on this thread since it's been a while since we posted our last update. We completely understand...
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Rajat Garg hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Everyone, I am from the product team at Zendesk and first of all my sincerest apologies for the slow response on this issue. I wanted to reach out to you all to share how we are thinking about t...
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Rajat Garg hat einen Kommentar hinterlassen
Offizieller Kommentar Hello everyone, Apologies for the slow response on this thread but I wanted to update everyone on how we are thinking about this issue. As you might have noticed, we announced Chat in the Zendesk ...
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Rajat Garg hat einen Kommentar hinterlassen
Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat
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Rajat Garg hat einen Kommentar hinterlassen
Hi Aswin, Thanks for your feedback and explanation on why admin control is necessary for you. Currently this feature is not on our next 6-9 months roadmap but we will keep your feedback in mind whi...
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Rajat Garg hat einen Kommentar hinterlassen
Hi Aswin, Thanks for posting your feedback. Can you help us understand why you want admin control over offline message notification i.e. why you don't want your agents to receive offline message no...
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Rajat Garg hat einen Kommentar hinterlassen
Hi Samuel, Thanks for posting your suggestion. Looks like problem you are facing is you agents are not able to change settings easily. Can you please explain following so that I can better understa...