Ramin Shokrizadeh
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Neueste Aktivität von Ramin Shokrizadeh-
Ramin Shokrizadeh hat einen Kommentar hinterlassen
You are mixing the Web SDK APIs with the Zopim Widget which doesn't work, you need to use the Zopim Widget Javascript APIs after the widget and GA snippet has been initialised Here are the develope...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
There are slight differences in the behaviour of the session with agent workspace, it is detailed in this article here: https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-tim...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Andrew Chu The chat should be in the History tab once the visitor session has completed. You can click the clear search button to refresh the list. There was an incident last week that caused a del...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Dan They may have some overlap depending on the use case. On Chat start is for the beginning of the chat session and isChatting is true when there is an ongoing chat session. For your use case,...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
If the agent proactively texts the customer, but the customer never answers and still converts, this conversion would still be attributed to the chat? Yes because a chat will get saved to the ba...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Govindraj, Thanks for sharing your feedback and for being a loyal Chat customer over the years. From a direction and prioritisation standpoint, it is true that the company is investing more on ...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
An agent interaction is just considered a chat conversation with an agent inside, regardless if the agent/trigger started it proactively or a customer reached out. If there is a conversation within...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi there Dan, Thanks for sharing your feedback. The legacy Chat widget/Zopim widget is not being actively developed now and the team is focusing on the Web Widget/Messaging experience going forward...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi CJ, Although I am not the PM working on the project, I can jump in and provide some more information on what we are doing and where the company is heading with regards to this feature request. ...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Edmund, You can disable the chat badge from showing inside the Chat dashboard, you can learn more via this article: https://support.zendesk.com/hc/en-us/articles/4408828059546-Customizing-the-ap...