Ray Roth

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Displaying satisfaction ratings and overall score in your help center

Hi Joshua! Although the automation email for customer satisfaction ratings can be customized the customer satisfaction rating page that opens in browser is a system default page that cannot be edi...

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• Ray Roth
• Erstellt 12. April 2021 14:59
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. I want to know when it was the last time an end user contacted us via Zendesk

Hello Fallon, Like Andrew said there is a way to view a specific end-users's past tickets by viewing the Customer Context in a ticket which provides an interaction history with a list of recent ti...

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• Ray Roth
• Erstellt 9. April 2021 17:28
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1. Community
2. Zendesk Suite Q&A
3. Printing formatting

Hi Michael! There are not any settings for printing tickets that can be modified on the Zendesk side. You might have to adjust your printer settings to solve this issue. I apologize there isn't mo...

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• Ray Roth
• Erstellt 8. April 2021 12:08
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1. Community
2. Zendesk Suite Q&A
3. Need to restore deleted data in Zendesk

Hi Krishna! When you delete a category, all the sections contained in the category are also deleted, and all the articles contained the sections are archived. When you delete a section, all the ar...

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• Ray Roth
• Erstellt 5. April 2021 17:28
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Forwarding an email message to your support address

Hi Amy! Unfortunately we do not have an article about forwarding from Microsoft Exchange specifically but we do have this one that describes how the forwarding process works: https://support.zende...

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• Ray Roth
• Erstellt 25. März 2021 12:15
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Hi Miriam! The native reporting for Guide only shows the Views by user role, but not for specific users or domains. In order to track information more granularly you would need to use a tool like ...

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• Ray Roth
• Erstellt 22. März 2021 18:02
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Trigger conditions and actions reference

Hello Joshua! Unfortunately trigger conditions can only look for what is present in comment text, not what is missing. So you would only be able to have a trigger find a specific text value in the...

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• Ray Roth
• Erstellt 16. März 2021 12:17
• 1 Stimme