Remi

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Enabling authenticated visitors in Web Widget (Classic)

@Good day BAKO,Thank you for your post, hope all is well on your end today!To answer your questions : 1 - I'm no Explore expert, but I don't believe you will be able to build a report based on whet...

• Kommentar anzeigen
• Remi
• Bearbeitet 30. Juni 2023 14:16
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. how to custom zd-autocomplete-header

Good day Iuliia Saunova, Thank you for your post, hope you are fine! Unfortunately, there is no inbuilt method to change this string and this isn't supported, You would need to do DOM manipulation ...

• Kommentar anzeigen
• Remi
• Erstellt 18. Mai 2023 07:58
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Attachments in latest_comment placeholder

Hello Otto Lindqvist,Thank you for your post here, I hope you are doing well today!In order to achieve what you want to do and pass attachments toward an endpoint via JSON, I wouldn't suggest using...

• Kommentar anzeigen
• Remi
• Bearbeitet 2. Mai 2023 07:49
• 1 Stimme

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center JavaScript cookbook

Good day Asafe Souza Ramos,Thank you for your post, I hope you are doing well!To answer this, the best current option is still to use the HelpCenter native method and its related nodes / attributes...

• Kommentar anzeigen
• Remi
• Erstellt 20. April 2023 13:46
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

Good day Jimmy van der Have, Thank you for your post, hope you are doing well! Unfortunately, as written here : System ticket fieldsThe external_id isn't a system ticket field. Only the fields list...

• Kommentar anzeigen
• Remi
• Erstellt 10. April 2023 15:13
• 0 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Zendesk Sell "top_bar" location leads to console error

Good day Rémi, I hope you are doing well today! I ran a test as we speak and can confirm that I'm now able to render the Sell "top_bar" app from ZCLI with the following manifest declaration :  "loc...

• Kommentar anzeigen
• Remi
• Erstellt 10. April 2023 11:05
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

Good day François Bellavance, Thank you for your post, hope you are doing well today!I can confirm the following code works in my HC :  $("#request_custom_fields_1500001044062").change(function() {...

• Kommentar anzeigen
• Remi
• Bearbeitet 10. April 2023 10:02
• 0 Stimmen

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. The ticket.title placeholder displays first comment instead of the subject

Good day Alex McFarlane, Thank you for your post, hope you are doing well. I can confirm "Agents" role can edit Ticket Titles/Subjects in Agent Workspace, there is no limitation on this, if you can...

• Kommentar anzeigen
• Remi
• Erstellt 10. April 2023 09:38
• 0 Stimmen

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Enabling authenticated visitors in Web Widget (Classic)

Good day webmaster groupgia,Thank you for your post, hope you are doing well!Indeed, as outlined, if your authentication is successful, you should be able to view the past interaction's history for...

• Kommentar anzeigen
• Remi
• Bearbeitet 10. April 2023 08:52
• 0 Stimmen

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Enabling authenticated visitors in Web Widget (Classic)

Good day, Arin Mukhrjee, Thank you for your continuous patience on this matter, hope you are doing well today! To answer this, you cannot use attributes that are not meant to be used against our lo...

• Kommentar anzeigen
• Remi
• Erstellt 14. November 2022 11:08
• 0 Stimmen