
Rohan Gupta
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Neueste Aktivität von Rohan Gupta-
Rohan Gupta hat einen Kommentar hinterlassen
Thanks Eduardo Escobar for the feedback, currently only live calls from Talk persective are routed via the omnichannel routing engine. Voicemails, abandoned calls or post call tickets assigned to a...
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Rohan Gupta hat einen Kommentar hinterlassen
Offizieller Kommentar Hello everyone, We recently released the functionality to use Calls in Omnichannel Routing. Functionality to offer the calls to the agents more than once if the agent has declined the call earlier ...
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Rohan Gupta hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Shona, Thanks for posting the feedback! We have granular agent permissions in our blacklog but not in the short term roadmap. It will be nice to know which functionalities you would like to open...
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Rohan Gupta hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Stephen, There might be a couple of options here - The first one is if you are using omnichannel routing, you can setup a trigger to route the call coming from an unknown caller to an empty gro...
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Lauren, Hi Trudy, Hope you are keeping well! We understand the pain of missing Focus mode. The good news is focus mode functionality is on the roadmap to be implemented in the omnichannel world....
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Rohan Gupta hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Everyone, As the functionality is GA and completely rolled out. We will soon be archiving and closing this post comments. Talk calls will be routed by the omnichannel routing engine for the Cus...
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Rohan Gupta hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Everyone, As the functionality is GA and completely rolled out. We will soon be archiving and closing this post comments. Talk calls will be routed by the omnichannel routing engine for the Cus...
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Everyone, As the functionality is GA and completely rolled out. We will soon be archiving and closing this post comments. Talk calls will be routed by the omnichannel routing engine for the Cus...
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Rohan Gupta hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Rina, Apologies for you have to create a new post here. We do keep on updating the posts with recent comments even if it was answered. Thanks for patiently waiting. We have recently launched Idl...
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Rohan Gupta hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Everyone, Thanks for patiently waiting, I am here with a some good news! We have recently launched Idle timeout functionality for Omnichannel Routing. In summary, With idle timeout, you can cau...