
Rohan Gupta
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Neueste Aktivität von Rohan Gupta-
Rohan Gupta hat einen Kommentar hinterlassen
Hi Amie Brennan, Thanks for the comment! The functionality is only available for omnichannel routing. Many benefits of tagging an IVR keypress can be achieved in the omnichannel world with the comb...
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Shaun Murray, Thanks! This is just one more reason I wish Omnichannel routed calls to agents who aren't actively making changes in Zendesk so we could actually use it... Are you referring to t...
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Tobias Hermanns and Shaun Murray, Thanks for engaging on the thread and the comments. I will try to resolve them one by one in the next comments. Hi Tobias Hermanns, Can you share a use-case ex...
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Leon Green, We are working towards delivering the functionality this year. Thanks Rohan
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Chad, We have indeed improved this functionality with Omnichannel routing. In the case mentioned - rather than the call going to voicemail after trying all the available agents, it will keep on ...
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Rohan Gupta hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Rina, Thanks for the feedback! We are thinking in the same direction for improvement of the IVR experience. We are soon (planned for this year) adding a capability to tag IVR keypresses with co...
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Rohan Gupta hat einen Post erstellt
Coming soon: IVR Keypress tagging with Omnichannel Routing
As a part of our efforts to continuously improve the Talk and Omnichannel experience for our customers, we’re working on the ability to apply tags to the tickets based on IVR (Interactive Voice Res...
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Rina, Sydney, Thanks for the follow-up on this thread and keeping us honest. Unfortunately, I don't have a new update on this. I will sure keep in mind to update this thread when the limitation...
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Danny, Thanks for reaching out! We are thinking in the same direction and at the moment scoping the experience to provide tags with IVR keypresses. We will update soon about the details of the r...
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Rohan Gupta hat einen Kommentar hinterlassen
Hi Ally Elliott, You can add tags based on the phone number the call is received on. Call routing behavior can also be influenced on phone number basis. A trigger condition can be set to run on com...