Rohan Gupta
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Neueste Aktivität von Rohan Gupta-
Hi Ally Elliott, You can add tags based on the phone number the call is received on. Call routing behavior can also be influenced on phone number basis. A trigger condition can be set to run on com...
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Hi Stephanie, Apologies for a delayed response - No, the exact functionality of focus mode is not achievable. When the agent sets her custom status to calls only, then only calls will be routed. Af...
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Thanks Eduardo Escobar for the feedback, currently only live calls from Talk persective are routed via the omnichannel routing engine. Voicemails, abandoned calls or post call tickets assigned to a...
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Offizieller Kommentar Hello everyone, We recently released the functionality to use Calls in Omnichannel Routing. Functionality to offer the calls to the agents more than once if the agent has declined the call earlier ...
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Offizieller Kommentar Hi Stephen, There might be a couple of options here - The first one is if you are using omnichannel routing, you can setup a trigger to route the call coming from an unknown caller to an empty gro...
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Offizieller Kommentar Hi Shona, Thanks for posting the feedback! We have granular agent permissions in our blacklog but not in the short term roadmap. It will be nice to know which functionalities you would like to open...
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Offizieller Kommentar Hi Rina, Apologies for you have to create a new post here. We do keep on updating the posts with recent comments even if it was answered. Thanks for patiently waiting. We have recently launched Idl...
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Offizieller Kommentar Hi Everyone, Thanks for patiently waiting, I am here with a some good news! We have recently launched Idle timeout functionality for Omnichannel Routing. In summary, With idle timeout, you can cau...
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Hi Whitney and Ash, We can understand the pain regarding delay or missed customer communications due to misinformation about agent availability. We care about the feedback we receive. We are active...
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Offizieller Kommentar Hi Andre, Thanks for the feedback! Presuming you are making outbound calls from an open ticket. Ticket events are not in place if the outbound call is unsuccessful. Unfortunately, it is not on the ...