Ronald Suplido Jr
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Ronald Suplido Jr hat einen Kommentar hinterlassen
Hi, The error you got is due to the changing of the account owner which in turn breaks the integration. To fix this, we would need to use the API. I recommend that you open up a ticket to us so we ...
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Ronald Suplido Jr hat einen Kommentar hinterlassen
Hello MIlos, Apologies about your experience in contacting Support. We're now on messaging as announced here. There may be a wait time after the bot has transferred you to a live agent queue but s...
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Ronald Suplido Jr hat einen Beitrag erstellt
Kann ich Berichte über Nebenkonversationen erstellen?
Frage Kann ich Nebenkonversationen in Zendesk Explore melden? Antwort Explore enthält kein Dataset, mit dem Sie standardmäßig Berichte zu Nebenkonversationen erstellen können. Erstellen Sie als Wor...
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Ronald Suplido Jr hat einen Kommentar hinterlassen
Hi! I would recommend that you remove the existing address first before you re-add it using the "Connect other" method. If you're trying to connect a distribution type of email, this article (https...
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Ronald Suplido Jr hat einen Kommentar hinterlassen
Good catchI Thanks for pointing this out. I overlooked regex as a possible workaround in your case. Cheers!
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Ronald Suplido Jr hat einen Kommentar hinterlassen
Hello Yaniv, I tried to replicate this using the "null" value but to no avail also. I got a confirmation from our team that the search parameter involving empty custom fields won't work as the cur...
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Ronald Suplido Jr hat einen Kommentar hinterlassen
Hi! It seems like your issue is more about accessing your normal/production instance and not Sandbox. I'm going to bring this into a ticket so we can further investigate on your concern. You'll rec...
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Ronald Suplido Jr hat einen Kommentar hinterlassen
Hello Matt, Good day! I'm going to bring this into a ticket so we can further investigate on your issue. You'll receive an email shortly stating your ticket has been created. Cheers!
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Ronald Suplido Jr hat einen Kommentar hinterlassen
Hi Matt! I’m not aware of any threshold documented, but that’s why we recommend keeping just one text conversation active per customer. So working through follow up tickets is the only approach I ...