Ronald Suplido Jr
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Neueste Aktivität von Ronald Suplido Jr-
Hi Julius, Thanks for your inquiry! I will be creating a separate ticket to address your concern with the Ticket Field manager app. You can expect a follow-up email from me the soonest. Thanks!Best...
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Hi, The error you got is due to the changing of the account owner which in turn breaks the integration. To fix this, we would need to use the API. I recommend that you open up a ticket to us so we ...
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Hello MIlos, Apologies about your experience in contacting Support. We're now on messaging as announced here. There may be a wait time after the bot has transferred you to a live agent queue but s...
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Hi! I would recommend that you remove the existing address first before you re-add it using the "Connect other" method. If you're trying to connect a distribution type of email, this article (https...
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Good catchI Thanks for pointing this out. I overlooked regex as a possible workaround in your case. Cheers!
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Hello Yaniv, I tried to replicate this using the "null" value but to no avail also. I got a confirmation from our team that the search parameter involving empty custom fields won't work as the cur...
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Hi! It seems like your issue is more about accessing your normal/production instance and not Sandbox. I'm going to bring this into a ticket so we can further investigate on your concern. You'll rec...
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Hi Matt! I’m not aware of any threshold documented, but that’s why we recommend keeping just one text conversation active per customer. So working through follow up tickets is the only approach I ...