Ryan McGrew
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Neueste Aktivität von Ryan McGrew-
Ryan McGrew hat einen Kommentar hinterlassen
Offizieller Kommentar Hey All, I wanted chime in as we start to approach the end of Q1. The team is hard at work on this, it's small but mighty group. We've got the first internal milestones in place and are proceeding ...
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Ryan McGrew hat einen Post erstellt
How do I sign up for the Macro Suggestions EAP?
This early access program is available to customers on any plan with Support Enterprise. The macro suggestions early access program is absolutely free to participate in; however, this functionality...
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Ryan McGrew hat einen Post erstellt
How do I provide feedback for the Macro Suggestions EAP?
Feedback during the early access program is very important for us. Since we have limited access to this EAP, it is also a requirement to participate, so we can create the best macro content suggest...
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Ryan McGrew hat einen Post erstellt
What are macro suggestions?
Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which macros to create is not always straightforward. This EAP makes it easier to de...
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Ryan McGrew hat einen Kommentar hinterlassen
Offizieller Kommentar Hey All, Thanks for the feedback here. We recognize the limitations that have been brought by this group. Over the last few years, we've made a large investment in our Agent Workspace. As part of t...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey All, I just wanted to say that we've been working with Cloudflare on the Semrush issues you have all reported. The Cloudflare team has been working to adjust their bot management functionality ...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Mareile, Today we support the use of labels in Answer Bot by only including articles with certain labels. We don't have it on our roadmap right now to support an exclusion label like you've des...
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Ryan McGrew hat einen Kommentar hinterlassen
Offizieller Kommentar Hey All, Thanks for the feedback on the feature and those that have chimed in to provide some interesting workaround. I'd just like to state clearly that this is a great idea and I definitely see t...
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Ryan McGrew hat einen Kommentar hinterlassen
Offizieller Kommentar This is currently in our backlog and awaiting prioritization, we understand the product requirements from you all it's just a matter of priority vs. other features we're working on like URL redirec...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey All, Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redire...