
Ryan McGrew
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Neueste Aktivität von Ryan McGrew-
Ryan McGrew hat einen Kommentar hinterlassen
Offizieller Kommentar This is currently in our backlog and awaiting prioritization, we understand the product requirements from you all it's just a matter of priority vs. other features we're working on like URL redirec...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey All, Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redire...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Mark, You're correct we don't currently check whether or not items in the recently viewed list are archived or not. These items are stored in each user's browser as they browse Help Center. The...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Tony Maninha, Firstly thanks for the enthusiasm and engaging on the thread. Part of what we want to get out of putting our roadmap out here is elicit this type of discussion. I just wanted to p...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Cheryl, I believe these APIs are what you're looking for, let me know if that's not it and you need something else. Thanks!
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Ryan McGrew hat einen Kommentar hinterlassen
If I follow this request, you're essentially looking for Answer Bot like functionality for customers to solve their own tickets but for links you insert in ticket comments in triggers. Is that corr...
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Ryan McGrew hat einen Kommentar hinterlassen
Glad I could help Matthias Miltenberger!
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Peter Frutchey, We maintain article history in perpetuity. So there's no time limit on the storage of this information. Thanks!
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Ryan McGrew hat einen Kommentar hinterlassen
Hey Matthias Miltenberger, It looks like your upgraded theme is still dependent on jQuery. You can include the latest version of jQuery in your theme and that should address the issues you're seein...
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Ryan McGrew hat einen Kommentar hinterlassen
Hey All, I've escalated this to a ticket for the team to investigate as this appears like a bug. Thanks!