Sabra

1. Community
2. Zendesk Suite Q&A
3. I'm experiencing whatsapp delay messages inside the ticket

Tomer Yona and Benoit Strypsteen - If you are experiencing messaging delays as initially described in this ticket, we ask that you please open a ticket with our Support team so we can investigate s...

• Kommentar anzeigen
• Sabra
• Erstellt 8. Juni 2023 21:52
• 0 Stimmen

1. Explore
2. ...
3. Building reports
4. Reporting with tags

Hey Amin! We don't track the timestamp of when a certain tag was added to a ticket. However, using the following metrics from the Updates History dataset, you may be able to create a custom attribu...

• Kommentar anzeigen
• Sabra
• Erstellt 8. Juni 2023 21:41
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. JIRA Field Mapping

Hey Emily! The "Created" field in Jira is not currently a field that can sync to Zendesk. For a full list of compatible fields, see Jira issue fields and compatible Zendesk ticket fields. If you ca...

• Kommentar anzeigen
• Sabra
• Erstellt 8. Juni 2023 21:22
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflow recipes and best practices
4. Workflow recipe: Notifying External Email Addresses

Hey Judy! It sounds like the user trying to access the Apps and Integration page in Admin Center may not have the correct permissions to see these settings. I would recommend checking that the user...

• Kommentar anzeigen
• Sabra
• Erstellt 8. Juni 2023 21:14
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Hi Rosana! When viewing a ticket in your Zendesk Support account, you'll see ticket fields on the left hand side of the screen. Assuming your user has the correct permissions, you can edit these fi...

• Kommentar anzeigen
• Sabra
• Erstellt 8. Juni 2023 21:05
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Reports on recently purchased tickets

Hey folks! To track changes to any fields, I would recommend using the Changes - Field name and Changes - New value attributes in the Updates History dataset. An example of how these attributes can...

• Kommentar anzeigen
• Sabra
• Erstellt 6. Juni 2023 19:44
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Using custom fields

Hey Judson Tunnell -- it is not possible to get a previous value with a placeholder at this time. If you would like to see this as a feature, I would recommend posting to our general Feedback page,...

• Kommentar anzeigen
• Sabra
• Erstellt 6. Juni 2023 19:35
• 0 Stimmen

1. Community
2. Zendesk APIs
3. [Solved] What is the API's expected behavior of "position" as a Ticket Field Option?

Hey Eric! The position attribute for the Ticket Fields endpoint affects the position of ticket fields when an account does not have multiple ticket form functionality. If your account does have mul...

• Kommentar anzeigen
• Sabra
• Erstellt 5. Juni 2023 20:18
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Writing drafts of public replies in tickets

Lydia Forsyth - drafts will not be viewable by other agents in Zendesk.  Maya Way - that is correct: internal note functionality and comments are not affected by this change. 

• Kommentar anzeigen
• Sabra
• Erstellt 16. Mai 2023 20:05
• -1 Stimmen