Scott Allison
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Scott Allison hat einen Kommentar hinterlassen
Joe Anderson-McAulay Yes, if you delete the ticket then the data should also be removed from Explore. More in this Help Center article about deleting tickets.
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Scott Allison hat einen Kommentar hinterlassen
Jacob Hill Yes, you can mark tickets with a tag, and then use that tag to filter them out of Satisfaction reports in Explore. This won’t remove the response on the ticket, but does provide you a wa...
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Scott Allison hat einen Kommentar hinterlassen
Offizieller Kommentar Thanks for all your thoughts and votes, we really do appreciate it. Unfortunately enhancements to CSAT are not currently planned on our roadmap. We continually reassess and priorities can change, s...
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Scott Allison hat einen Kommentar hinterlassen
CJ Johnson Sorry for the confusion there. I should've removed that comment when I edited my response. There are no customer facing changes next week.
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Scott Allison hat einen Kommentar hinterlassen
CJ Johnson The form is to express interest in general. Prior to the next EAP release I will reach out with full details of exactly what is ready to EAP, any limitations, and at that point get your ...
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Scott Allison hat einen Kommentar hinterlassen
Offizieller Kommentar Thanks everyone for your continued interest in this important functionality. About a month ago we released our new back end SLA platform which gives us a solid new base to build additional function...
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Scott Allison hat einen Kommentar hinterlassen
Offizieller Kommentar Daniil Golovanov I'm the Product Manager responsible for this feature. Don't worry, while clicking the X dismisses a suggestion immediately it does not permanently remove it. It feeds back into the...
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Scott Allison hat einen Kommentar hinterlassen
Clothilde Le Cose Not yet, but this is something we're actively working on! Expect to release it in Q1 next year.
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Scott Allison hat einen Kommentar hinterlassen
Yue Yue It's likely because that user's profile is set to Chinese. For more info on how that is set, take a look at this article: https://support.zendesk.com/hc/en-us/articles/4408893879322-How-doe...
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Scott Allison hat einen Kommentar hinterlassen
As Heather said, you can do this via SLAs, which would then display timers on each ticket. And through Automations you can get notified. However, Automations only run once an hour, so it won't help...