
Scott Allison
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Scott Allison hat einen Kommentar hinterlassen
Sorry, I'm not understanding the problem. Can you explain it again?
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Scott Allison hat einen Kommentar hinterlassen
Try using this instead: {{satisfaction.rating_url}}
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Scott Allison hat einen Kommentar hinterlassen
I'm sorry to be the bearer of bad news but we've encountered a problem. We completed the work we thought we needed to do to make this change happen, and we were getting ready to release. But in tes...
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Scott Allison hat einen Kommentar hinterlassen
Matthew Natali Thanks for asking the question! Yes, please do open a new thread here. Thank you.
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Scott Allison hat einen Kommentar hinterlassen
Rusty Wilson Thanks for the follow up question. First up, I want to make sure you have seen the response from one of our Vice Presidents on the main article about CSAT ratings. I'll copy it here be...
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Scott Allison hat einen Kommentar hinterlassen
Gwenaelle Bos Thanks your message and I'm sorry to hear that this is affecting you right now. We do have a known solution for it, that does work. It's the same one as listed at the top of this page...
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Scott Allison hat einen Kommentar hinterlassen
Anthony Stenhouse Thank you for that feedback! I'm the Product Manager for SLAs and we're right now on a big investment into this feature set with a number of enhancements. Real time alerting for S...
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Scott Allison hat einen Kommentar hinterlassen
Sujitha Pasupuleti Good news, this change for Macros does include Views too. So an agent who has this permission will be able to edit as long as they are in at least one of the groups assigned.
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Scott Allison hat einen Kommentar hinterlassen
Thank you Dan Ross and CJ Johnson for clarifying! Yes, you are right, there is up to a two minute delay in the search index being refreshed. However, in the list view itself (cut off in your gif C...
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Scott Allison hat einen Kommentar hinterlassen
@kate I'm one of the Product team here at Zendesk and I wanted to respond specifically to the issue you mention about delays creating/updating macros.I've also taken the opportunity to test it myse...