Scott Allison

1. Community
2. Feedback - Ticketing System (Support)
3. hyperlinking placeholders

Sorry, I'm not understanding the problem. Can you explain it again?

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• Scott Allison
• Erstellt 24. Mai 2022 20:13
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. hyperlinking placeholders

Try using this instead:  {{satisfaction.rating_url}}

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• Scott Allison
• Erstellt 23. Mai 2022 20:32
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Expand Dynamic Content to Macro Titles

I'm sorry to be the bearer of bad news but we've encountered a problem. We completed the work we thought we needed to do to make this change happen, and we were getting ready to release. But in tes...

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• Scott Allison
• Erstellt 6. Mai 2022 21:16
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. An easier way to see upcoming SLA breaches

Matthew Natali Thanks for asking the question! Yes, please do open a new thread here. Thank you.

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• Scott Allison
• Erstellt 4. Mai 2022 18:56
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

Rusty Wilson Thanks for the follow up question. First up, I want to make sure you have seen the response from one of our Vice Presidents on the main article about CSAT ratings. I'll copy it here be...

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• Scott Allison
• Erstellt 2. Mai 2022 22:25
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

Gwenaelle Bos Thanks your message and I'm sorry to hear that this is affecting you right now. We do have a known solution for it, that does work. It's the same one as listed at the top of this page...

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• Scott Allison
• Bearbeitet 2. Mai 2022 17:52
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. An easier way to see upcoming SLA breaches

Anthony Stenhouse Thank you for that feedback! I'm the Product Manager for SLAs and we're right now on a big investment into this feature set with a number of enhancements. Real time alerting for S...

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• Scott Allison
• Erstellt 26. April 2022 16:16
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Macros - Edit multiple groups without Global Access

Sujitha Pasupuleti Good news, this change for Macros does include Views too. So an agent who has this permission will be able to edit as long as they are in at least one of the groups assigned.

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• Scott Allison
• Erstellt 21. April 2022 17:38
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Thank you Dan Ross and CJ Johnson for clarifying! Yes, you are right, there is up to a two minute delay in the search index being refreshed.  However, in the list view itself (cut off in your gif C...

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• Scott Allison
• Bearbeitet 20. April 2022 22:44
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

@kate I'm one of the Product team here at Zendesk and I wanted to respond specifically to the issue you mention about delays creating/updating macros.I've also taken the opportunity to test it myse...

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• Scott Allison
• Erstellt 20. April 2022 20:52
• -1 Stimmen