Scott Allison

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Customize search results columns

Thank you everyone for the feedback, it's truly appreciated. This is on the roadmap, and it's work we will start in Q4 of this year. I'll update this thread again in Q4 with our progress and when w...

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• Scott Allison
• Erstellt 5. Juni 2023 22:50
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize search results columns

Thank you everyone for the feedback, it's truly appreciated. This is on the roadmap, and it's work we will start in Q4 of this year. I'll update this thread again in Q4 with our progress and when w...

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• Scott Allison
• Erstellt 5. Juni 2023 22:50
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Thank you everyone for the feedback, it's truly appreciated. This is absolutely something we'd like to deliver, as we see the value of it, but it's not currently on the roadmap for this year. But t...

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• Scott Allison
• Erstellt 18. Mai 2023 22:25
• 0 Stimmen

1. Support
2. ...
3. Measuring success
4. Defining group SLA policies for internal teams

Jennifer Gillespie Yes, that's how it operates. We built it in a way we can add more flexibility later, based on customer demand. 

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• Scott Allison
• Erstellt 18. Mai 2023 22:17
• 0 Stimmen

1. Support
2. ...
3. Measuring success
4. Defining OLA policies using internal SLAs and child ticket side conversations

Paul Williams The SLAs on the parent and child ticket(s) are completely separate.

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• Scott Allison
• Erstellt 18. Mai 2023 16:13
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Thank you everyone for your continued feedback, it's truly appreciated. Attachment based search  remains something we'd like to deliver in the future, but I wanted to follow up and let you know tha...

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• Scott Allison
• Bearbeitet 16. Mai 2023 20:59
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Thank you everyone for your continued feedback, it's truly appreciated. Attachment based search  remains something we'd like to deliver in the future, but I wanted to follow up and let you know tha...

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• Scott Allison
• Bearbeitet 16. Mai 2023 20:59
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing visibility of all macros to admins

Asaf Max It is something we'd like to do for Views in the future but it's not currently on the roadmap. You can add your support to this idea. A similar request for Explore is here, which I see you...

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• Scott Allison
• Erstellt 15. Mai 2023 23:35
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Adjust permissions to Macros under Professional plan

Thank you for the suggestion Michael. We don't have any plans to make this more broadly available, so I'm changing the status of this to "not planned". We do want to continue to add more permission...

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• Scott Allison
• Erstellt 15. Mai 2023 21:52
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing group service level agreements

We're starting the rollout today, and you can learn more in the updated documentation: About SLA policies and how they work  Defining group SLA policies. As a reminder, the rollout will happen ...

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• Scott Allison
• Erstellt 15. Mai 2023 20:49
• 1 Stimme