Scott Allison

1. Support
2. ...
3. Measuring success
4. Defining group SLA policies for internal teams

David Patterson How do these interact with normal SLAs? Will each ticket have both a normal SLA policy as well as a Group SLA policy applied (assuming ocnditions match), which are both ticking dow...

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• Scott Allison
• Erstellt 16. November 2023 16:24
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

Thanks for your continued interest in this capability! I want to provide an update on our progress here after my last update a few months ago. We plan to deliver the ability to customize what activ...

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• Scott Allison
• Erstellt 15. November 2023 22:42
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

Thanks for your continued interest in this capability! I want to provide an update on our progress here after my last update a few months ago. We plan to deliver the ability to customize what activ...

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• Scott Allison
• Erstellt 15. November 2023 22:41
• 1 Stimme

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

Thanks for your continued interest in this capability! I want to provide an update on our progress here. This is still something we plan to work on but it's been delayed. We now expect to release t...

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• Scott Allison
• Erstellt 15. November 2023 22:34
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

Thanks for your continued interest in this capability! I want to provide an update on our progress here. This is still something we plan to work on but it's been delayed. We now expect to release t...

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• Scott Allison
• Erstellt 15. November 2023 22:33
• 0 Stimmen

1. Support
2. ...
3. Measuring success
4. Defining group SLA policies for internal teams

I'm the Product Manager here at Zendesk responsible for SLAs and I wanted to provide you all with an update. We're currently rolling out an enhancement to Group SLAs so you'll now be able to specif...

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• Scott Allison
• Erstellt 15. November 2023 22:19
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Macros: ability to add/change Requester

Thanks for the feedback all. The main request for this is here. Please upvote that if it describes your needs. If not, feel free to add more details of your need. Thank you!

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• Scott Allison
• Erstellt 31. Oktober 2023 22:44
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Service Level Agreements - please share your feedback!

Thank you all for providing your feedback on this thread, it's truly appreciated. We have been monitoring and collecting your comments, and feel we have the information we need to make our ongoing ...

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• Scott Allison
• Erstellt 27. Oktober 2023 22:11
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. More customization for Group SLAs

Hey Laura Thanks for the suggestion! We've heard similar feedback already and have therefore prioritized this work. We hope to launch this within the next 3 months and I will provide an update when...

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• Scott Allison
• Erstellt 23. Oktober 2023 22:13
• 0 Stimmen