Shiyu Zhu

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in Flow Builder

Song Chen  Our current timeline is 10 seconds and there is no ability to customize this right now.Could you please elaborate what is the use case you are trying to achieve with ChatGPT? Thanks 

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• Shiyu Zhu
• Erstellt 20. April 2023 01:51
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in Flow Builder

Hey Carlton Kirk, Alongside with exposing external_id, we are also exposing end-users email and name, does those attributes help you at all in identifying the user? 

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• Shiyu Zhu
• Erstellt 20. April 2023 01:50
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Zendesk Widget, AnswerBot, and ChatGPT

Tobias HermannsYou can use the Make API call step to connect to ChatGPT.  The missing part today is the ability to include end-user input as a parameter in the API call. 

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• Shiyu Zhu
• Erstellt 29. März 2023 22:37
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Platform: Apps & Integrations
3. Zendesk Widget, AnswerBot, and ChatGPT

Hello, I'm Shiyu, and I look after the Answer Bot product team. Thank you for your valuable feedback, and I want to assure you that we are actively exploring the above use cases. I will keep you up...

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• Shiyu Zhu
• Erstellt 27. März 2023 23:19
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Want to be able to post info that customer leaves in a bot into a ticket.

Hi there,  A solution to this problem could be to use the Make API step to create a ticket into Support instead of the Transfer to Agent step. This way you will be able to capture the customer info...

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• Shiyu Zhu
• Erstellt 3. November 2022 06:03
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in Flow Builder

We are planning to expose external_id as a system variable in Q1,2023. 

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• Shiyu Zhu
• Erstellt 26. September 2022 04:00
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in Flow Builder

Hey Gauri SanilThis is not possible but this use case has been prioritized on our roadmap to solve for H1, 2023. Thanks 

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• Shiyu Zhu
• Erstellt 20. September 2022 23:23
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Insert Custom Links

Hey folks, Shiyu from the Flow Builder Product team. Thanks for all your feedback in regards to supporting links, this is something that the teams are working on right now. We are hoping to make th...

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• Shiyu Zhu
• Erstellt 6. September 2022 23:57
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in Flow Builder

Hey Gabriele SannicandroThanks, I have captured your feedback for us to fix. 

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• Shiyu Zhu
• Erstellt 6. September 2022 00:37
• 1 Stimme

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in Flow Builder

Hey okean123Thanks for the feedback.  The issue has been fixed and it would be great if you can confirm. 

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• Shiyu Zhu
• Erstellt 6. September 2022 00:32
• 0 Stimmen