Stephanie Langlois

1. Zendesk updates
2. Announcements
3. Announcing removal of the Zendesk-Gravatar integration

Hey Duncan Babbage,Our team was informed of your comment and upon investigating we believe you should try updating your team member image from within Zendesk Support. As far as we can tell this has...

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• Stephanie Langlois
• Erstellt 3. Oktober 2022 20:17
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. New chat created every time the business is tagged in an Instagram post

Meta has just confirmed that they've released a fix for this issue. If you continue to experience this behaviour, please open a ticket so we can investigate.

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• Stephanie Langlois
• Erstellt 21. Januar 2022 16:27
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1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Integration with Instagram Channel, Limitations and Live Experience.

Ronen Miral just wanted to follow up here to say that your first item has been resolved. Any media shared with the business should result in a URL which can be opened.

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• Stephanie Langlois
• Erstellt 24. November 2021 15:51
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Connection needed between Mirakl & Zendesk

Lisa Marie Boddé thank you for this feedback. This is an interesting look at messaging that we have not yet taken on. As you can tell our native integrations typically involve social channels or ou...

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• Stephanie Langlois
• Bearbeitet 23. November 2021 15:12
• 3 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Sending Proactive SMS to end-users who have not been created

This is already possible with the use of Sunshine Conversation's Notification API. To learn more about how you can build this experience using our API, please reach out to your Account Executives.A...

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• Stephanie Langlois
• Bearbeitet 9. November 2021 22:15
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1. Community
2. Feedback - Ticketing System (Support)
3. WhatsApp Automatic Satisfaction Survey

This is an item that's already on our roadmap. We're still working out when we will be able to release this which is why I can't share a more specific date with you but we will be fixing this. Than...

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• Stephanie Langlois
• Bearbeitet 9. November 2021 22:06
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1. Community
2. Feedback - Ticketing System (Support)
3. 電話番号をZendeskにインポートし WhatsApp経由 で返信する方法

残念ながら、これは不可能です。 WhatsApp番号をZendeskのユーザープロファイルにリンクするには、ビジネスにメッセージを送信する顧客が接続を作成する必要があります。アウトバウンドメッセージを送信したい場合は、SunshineConversationsライセンスといくつかの開発作業でこれが可能です。 WhatsAppユーザーにアウトバウンドメッセージを送信するには、最初にユーザーの同...

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• Stephanie Langlois
• Bearbeitet 9. November 2021 21:50
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1. Community
2. Zendesk Suite Q&A
3. No new tickets arriving from Facebook and Instagram

Jeff Uy I'm really sorry that I'm seeing this so late, I hope you've managed to get in touch with our Advocacy team to resolve your issue. There are a number of things that could be causing this an...

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• Stephanie Langlois
• Erstellt 9. November 2021 21:37
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. We'd like to incorporate an autoresponder for WhatsApp so that we can set up different responses according to the ticket's creation time

Lucía Achigar We actually think that this could be a great use case for flow builder and something we've been exploring. We know that being able to customize your out-of-office message/auto-respond...

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• Stephanie Langlois
• Erstellt 9. November 2021 21:33
• 1 Stimme