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Tetiana Gron
Beigetreten 14. Apr. 2021
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Letzte Aktivität 19. Feb. 2025
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Jeff Payton I've checked your account and noticed that you submitted a non-default subdomain. Please resubmit the form with the default subdomain, and the feature will be available across all account brands.
Kommentar anzeigen · Gepostet 19. Feb. 2025 · Tetiana Gron
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The feature requests for different CSAT configurations and styling per brand have been accepted and are on our roadmap.
Per our Community Guidelines, we can provide general guidance for anticipated feature and functionality release dates, and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Kommentar anzeigen · Gepostet 07. Feb. 2025 · Tetiana Gron
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Thank you Rachel Martin for feedback! I’m happy to hear that you were able to increase the response rate. We are committed to enhancing the CSAT experience in messaging.
Kommentar anzeigen · Gepostet 31. Jan. 2025 · Tetiana Gron
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David Dunstan we've recently rolled out changes to the rating order in the messaging experiences. Regarding your second point, we plan to introduce a neutral score and granular reporting, allowing you to calculate CSAT using a custom formula.
Bobby Koch it is on the roadmap but according to our community guidelines, we do not provide ETA. To stay updated on the latest changes, please follow Zendesk's What's New.
Kommentar anzeigen · Gepostet 31. Jan. 2025 · Tetiana Gron
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Gundega It should be possible if you use dynamic content in the CSAT survey. Read more Providing multiple language support with dynamic content.
Kommentar anzeigen · Gepostet 31. Jan. 2025 · Tetiana Gron
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Riah Lao quick answers are not available via API at the moment.
Kommentar anzeigen · Gepostet 23. Jan. 2025 · Tetiana Gron
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Thanks AntonMi ! We were able to reproduce the behaviour.
Kommentar anzeigen · Gepostet 23. Jan. 2025 · Tetiana Gron
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Judith Ilagan Could you please provide more details? There is a limitation with some Asian languages that we will address soon, but I am not sure if this is related to your issue.
Kommentar anzeigen · Gepostet 17. Jan. 2025 · Tetiana Gron
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Hi Juvie Tonchev ,thank you for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. There is a similar post, you can also upvote.
Kommentar anzeigen · Gepostet 17. Jan. 2025 · Tetiana Gron
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Kassandra I think I've seen your post. Let me know if there is still an issue with the visibility of the post.
AntonMi Could you please clarify the issue for me? When you click "Submit," a Thank You page appears. Are you expecting the CSAT widget to close instead of displaying the Thank You page?
Kommentar anzeigen · Gepostet 17. Jan. 2025 · Tetiana Gron
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