Tetiana Gron

1. Zendesk updates
2. Announcements
3. Announcing Customizable CSAT Configuration EAP

Hi Chuck Hemesath, We had to temporarily pause the rollout. You will receive an email when your account is added to the CSAT EAP.      

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• Tetiana Gron
• Erstellt 8. Dezember 2023 15:26
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1. Zendesk updates
2. Announcements
3. Announcing Customizable CSAT Configuration EAP

Thank you Łukasz Wiśniewski, We are working on unified experience across channels. 

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• Tetiana Gron
• Erstellt 7. Dezember 2023 10:49
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1. Community
2. Zendesk Support EAP - Customizable CSAT
3. What is the Customizable CSAT EAP? 

Hi Tannia R., There will be an API when we make the feature publicly available around Q2 2024. 

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• Tetiana Gron
• Erstellt 6. Dezember 2023 12:35
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1. Community
2. Zendesk Support EAP - Customizable CSAT
3. What is the Customizable CSAT EAP? 

Hi Jim, There are a few reasons that might cause this: You opened the survey for a ticket that was already closed; you are logged in as an agent in the browser; the CSAT is not available for agents...

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• Tetiana Gron
• Erstellt 6. Dezember 2023 12:33
• 1 Stimme

1. Community
2. Zendesk Support EAP - Customizable CSAT
3. "Changes couldn't be saved" error prevents enabling customizable CSAT EAP

Thank you for reporting!

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• Tetiana Gron
• Erstellt 5. Dezember 2023 09:18
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1. Community
2. Zendesk Support EAP - Customizable CSAT
3. Customizable CSAT - Embed the rating section in to the email

Hi Izabella Hammar, The rating scale in the email will be available after the EAP. 

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• Tetiana Gron
• Erstellt 5. Dezember 2023 09:12
• 1 Stimme

1. Support
2. ...
3. Measuring success
4. Using the customizable CSAT experience (EAP)

Hi Sebastian, The functionality that is part of EAP adheres to the same plan availability as the old one, which is applicable to Suite Growth, Support Pro, and higher plans.

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• Tetiana Gron
• Erstellt 4. Dezember 2023 15:31
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1. Community
2. Zendesk Support EAP - Customizable CSAT
3. What is the Customizable CSAT EAP? 

Hi Tickets Support, Yes, we are doing slow rollout. 

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• Tetiana Gron
• Erstellt 4. Dezember 2023 12:28
• 0 Stimmen

1. Support
2. ...
3. Measuring success
4. Using the customizable CSAT experience (EAP)

Ashley Moore, The actual selection reporting will be available later but no in scope of the EAP. There will also be a public API to get the actual values. 

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• Tetiana Gron
• Erstellt 30. November 2023 10:14
• 1 Stimme

1. Support
2. ...
3. Measuring success
4. Using the customizable CSAT experience (EAP)

Ashley Moore, The results will be mapped to Good/Bad in the Explore reporting. 

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• Tetiana Gron
• Erstellt 30. November 2023 10:01
• 0 Stimmen