Tetiana Gron

1. Zendesk updates
2. Announcements
3. Announcing Knowledge filter settings

Hi Kelsey Davis, It is on our roadmap to support even more flexible default filters configuration. We are planning to add Knowledge filters settings to the Contextual Workspaces. You will be able t...

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• Tetiana Gron
• Erstellt 31. Januar 2023 10:14
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Add a category filter on the Knowledge Capture app

Hi Stephen Chahar and Christopher Wooten, You can customize default search filters in Knowledge. Check our announcement Announcing Knowledge filter settings. 

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• Tetiana Gron
• Erstellt 31. Januar 2023 10:03
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide

Hello, We don't add any new features to Knowledge Capture app. Search across multiple help centers is already available in Knowledge in the Agent Workspace. Read more Searching, linking, and quotin...

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• Tetiana Gron
• Erstellt 31. Januar 2023 09:54
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture: Ability to exclude articles from search results

Hi everyone!  Knowledge in the Agent Workspace provides more flexibility to configure the search comparing to KC app. You can define default filters for the Knowledge search (e.g. sections, categor...

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• Tetiana Gron
• Erstellt 31. Januar 2023 09:37
• 0 Stimmen

1. Community
2. Feedback - Community Forums (Gather)
3. Is Zendesk Gather abandonded?

Hi Josh, Please check our recent announcement about content tags for articles and posts. 

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• Tetiana Gron
• Erstellt 18. Januar 2023 13:45
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hello, Regarding the limits it is 200 content tags per account.  We are working on fixing missing "Related to" text. It will be above content tags on all article and post pages. 

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• Tetiana Gron
• Erstellt 5. Januar 2023 12:34
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing content tags for articles and posts

Hi Anastasia Kachanova, Thanks for describing your case! Yes, for now the content tags are shared across translations. It is on our roadmap to introduce localization for content tags. We recommend ...

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• Tetiana Gron
• Erstellt 15. Dezember 2022 12:33
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing content tags for articles and posts

Hi Maxim Nason, I have submitted the Ukrainian translation for "Related to". You will see the change after our localization team processes the request. Unfortunately, Ukrainian language is not offi...

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• Tetiana Gron
• Erstellt 7. Dezember 2022 16:33
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Request an Article in Knowledge

Kelsey Davis, I'll add it as a consideration. Thanks!

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• Tetiana Gron
• Erstellt 20. Oktober 2022 13:50
• 2 Stimmen