
Tetiana Gron
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Neueste Aktivität von Tetiana Gron-
Tetiana Gron hat einen Kommentar hinterlassen
Hi Chuck Hemesath, We had to temporarily pause the rollout. You will receive an email when your account is added to the CSAT EAP.
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Tetiana Gron hat einen Kommentar hinterlassen
Thank you Łukasz Wiśniewski, We are working on unified experience across channels.
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Tetiana Gron hat einen Kommentar hinterlassen
Hi Tannia R., There will be an API when we make the feature publicly available around Q2 2024.
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Tetiana Gron hat einen Kommentar hinterlassen
Hi Jim, There are a few reasons that might cause this: You opened the survey for a ticket that was already closed; you are logged in as an agent in the browser; the CSAT is not available for agents...
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Tetiana Gron hat einen Kommentar hinterlassen
Thank you for reporting!
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Tetiana Gron hat einen Kommentar hinterlassen
Hi Izabella Hammar, The rating scale in the email will be available after the EAP.
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Tetiana Gron hat einen Kommentar hinterlassen
Hi Sebastian, The functionality that is part of EAP adheres to the same plan availability as the old one, which is applicable to Suite Growth, Support Pro, and higher plans.
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Tetiana Gron hat einen Kommentar hinterlassen
Hi Tickets Support, Yes, we are doing slow rollout.
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Tetiana Gron hat einen Kommentar hinterlassen
Ashley Moore, The actual selection reporting will be available later but no in scope of the EAP. There will also be a public API to get the actual values.
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Tetiana Gron hat einen Kommentar hinterlassen
Ashley Moore, The results will be mapped to Good/Bad in the Explore reporting.