Tiffany Green
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Neueste Aktivität von Tiffany Green-
Hi Daniel - We recently released a new feature in the Basic plan for this app that allows you to run a macro on all tickets after they are generated. That should allow you to assign people automat...
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@... Glad to hear it's working for you now! It may have been an issue of it not updating immediately. That happens rarely, but it has happened. Thanks for updating your comment!
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@... Hi! - It's possible there may have been some miscommunication when you talked with our advocacy team. The default based on groups does work for tickets created via the +Add button at the top o...
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@... Hi Reshma - good to know! I'll forward this on to the developer working on it currently and see if we can accommodate that. Thanks for the feedback!
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@... Hi Joe - Unfortunately, delete permissions are set at the API level and are not granular enough to let a an agent delete a portion of the ticket (which is what the ticket redaction app does) w...
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Hi Andy - You're correct that it currently does the same as clicking on a requester's name. The main advantage to using it is that it shows the five most recent tickets on the ticket screen so the ...
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Offizieller Kommentar Thanks for your suggestion, Fernando! If others think that would be a useful feature, please upvote it using the up and down arrows on the comment.
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Offizieller Kommentar Jordan - would the feature introduced with the paid tier give you the functionality you're looking for? It allows you to set a default based on a group, as well as narrowing the allowed emails per ...