
Toby Sterrett
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Toby Sterrett hat einen Kommentar hinterlassen
Offizieller Kommentar Thanks all for your feedback, we appreciate you taking the time to share your thoughts with us on this. I've noted this for the internal team to take a deeper look at. It's possible this may be som...
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Toby Sterrett hat einen Kommentar hinterlassen
Offizieller Kommentar Hey all, thank you for taking the time to provide us with your feedback here. This has all been logged for myself and the team to review. The original intention when designing macros was to focus o...
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Toby Sterrett hat einen Kommentar hinterlassen
Offizieller Kommentar Thank you for your feedback here and for bringing this to our attention! Great suggestion, we agree it should be added to the macro form. I've added this feature request to our backlog for future c...
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Toby Sterrett hat einen Kommentar hinterlassen
Hey all, FYI we're no longer adding new accounts to the context panel migration beta as we tie up the loose ends before rolling out the option to all Agent Workspace side conversation users. Thanks...
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Toby Sterrett hat einen Kommentar hinterlassen
Apologies for the delay, all. The work to prepare the side conversations data set for Explore made a lot of progress, but there are steps in the process that are not possible to complete by the sid...
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Toby Sterrett hat einen Kommentar hinterlassen
Amie Brennan I think you're referring to the beta for moving side conversations to the context panel. That setting is in the Context Panel settings page if you're participating in the beta. This is...
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Toby Sterrett hat einen Beitrag erstellt
Ankündigung: Änderung der Einstellungen für Nebenkonversationen
Ankündigung am Beginn der Einführung Ende der Einführung 26. Juni 2023 26. Juni 2023 26. Juni 2023 Wir freuen uns, einen neuen, zentralen Ort für die Einstellungen für Nebenkonversationen a...
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Toby Sterrett hat einen Kommentar hinterlassen
Hey everyone, apologies for the continued delays. We're in final feature and deployment reviews right now. In the meantime, I just added more EAP signups to the feature, and I'll add more up until ...
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Toby Sterrett hat einen Kommentar hinterlassen
Hi Ben, we have some ideas we're exploring right now that would help with this type of workflow. It wouldn't necessarily be a trigger to change the requester, but to make it possible for the reques...
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Toby Sterrett hat einen Kommentar hinterlassen
Hi Mathias, out of curiosity, have you tried child ticket side conversations? If you create a child ticket the resultant ticket will have a banner that links back to the parent ticket. For light ag...