Toby Sterrett
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Neueste Aktivität von Toby Sterrett-
Toby Sterrett hat einen Kommentar hinterlassen
Hey all, thanks for the feedback and bug reports! Regarding the new functionality, what is the expected behaviour when a person in BCC of a side conversation only replies to the sending support e...
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Toby Sterrett hat einen Kommentar hinterlassen
Tiina A like Gab said, there is a limit of 50 side conversations in a ticket. I'd love to hear the use case you have for that amount of conversations in a single ticket. Can you provide some more d...
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Toby Sterrett hat einen Kommentar hinterlassen
Hey everyone! Clearly the end of September has slipped by, but we're wrapping up a couple final things, mostly around the styling of the message composer. There are a few edges cases we haven't bee...
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Toby Sterrett hat einen Kommentar hinterlassen
Hey Andrew Chu we're getting really close. Currently finishing up drag and drop behavior for attachments. It'll likely be a couple more weeks or so before we can enable the option, but it's getting...
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Toby Sterrett hat einen Kommentar hinterlassen
Lois – hmm, is it still giving you trouble? If so let us know by creating a support ticket or, if you'd like, we can create one for you from your post. Maik Künnemann This should give you an invali...
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Toby Sterrett hat einen Kommentar hinterlassen
Maky Hi Maria, at this time it's only possible to initiate a new side conversation with a trigger action, not reply to an existing one. The primary reason is that trigger actions take place at the ...
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Toby Sterrett hat einen Kommentar hinterlassen
Hi Lauren Smith the reason is that in order to be able to receive the replies and thread them back into the side conversation in Zendesk, the email needs to be sent from a support address that will...
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Toby Sterrett hat einen Kommentar hinterlassen
Cas.D it is not available in the API at this time. We'll be looking into adding it in a future update.
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Toby Sterrett hat einen Kommentar hinterlassen
Hey all, I wanted to give everyone a status update. We're making great progress on the migration of side conversations to the Context Panel, but it's going to need a bit more time in the oven as we...
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Toby Sterrett hat einen Kommentar hinterlassen
Hi Ian. We don't have this capability at this time, but I was wondering how many of these you would need. A workaround in the meantime, if it's not too many, would be setting up some macros that ar...