Toby Sterrett
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Neueste Aktivität von Toby Sterrett-
Toby Sterrett hat einen Kommentar hinterlassen
Hey Andrew Chu we're getting really close. Currently finishing up drag and drop behavior for attachments. It'll likely be a couple more weeks or so before we can enable the option, but it's getting...
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Toby Sterrett hat einen Kommentar hinterlassen
Lois – hmm, is it still giving you trouble? If so let us know by creating a support ticket or, if you'd like, we can create one for you from your post. Maik Künnemann This should give you an invali...
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Toby Sterrett hat einen Kommentar hinterlassen
Maky Hi Maria, at this time it's only possible to initiate a new side conversation with a trigger action, not reply to an existing one. The primary reason is that trigger actions take place at the ...
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Toby Sterrett hat einen Kommentar hinterlassen
Hi Lauren Smith the reason is that in order to be able to receive the replies and thread them back into the side conversation in Zendesk, the email needs to be sent from a support address that will...
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Toby Sterrett hat einen Kommentar hinterlassen
Cas.D it is not available in the API at this time. We'll be looking into adding it in a future update.
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Toby Sterrett hat einen Kommentar hinterlassen
Hey all, I wanted to give everyone a status update. We're making great progress on the migration of side conversations to the Context Panel, but it's going to need a bit more time in the oven as we...
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Toby Sterrett hat einen Kommentar hinterlassen
Hi Ian. We don't have this capability at this time, but I was wondering how many of these you would need. A workaround in the meantime, if it's not too many, would be setting up some macros that ar...
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Toby Sterrett hat einen Kommentar hinterlassen
Brian Kneebone do you mean something along the lines of a printable view (which could be saved as a PDF is desired)? Sounds like you're referring to individual messages within a side convo, would y...
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Toby Sterrett hat einen Kommentar hinterlassen
Hey everyone, thanks for all the great feedback here! We've done some exploration into being able to process the signatures so that the markdown and dynamic content can be hydrated. We need to work...
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Toby Sterrett hat einen Kommentar hinterlassen
Alan Peterson I think what Jimmy Rufo is getting at is that if the content doesn't accurately paste into the side conversations composer, but it does work acceptably in the ticket comment composer,...