Toby Sterrett
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Neueste Aktivität von Toby Sterrett-
Roy Landman so i understand, are you referring to taking an existing vendor email e.g. in your Outlook, and then turning that email into a side conversation? Or is it an existing ticket that would ...
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Jorn can you provide the ticket number? I can check it out and get the signatures removed for you. It's a bit of a manual process. I'm going to be talking with the team early next week to see about...
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I see, thanks for the details. This is tricky because, technically, example@exxxamplemail.org is a valid email address as far as we know (it's a valid email address that could be valid). We'd only ...
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Hi folks, we don't have a timeframe update on this yet, unfortunately. If we make any breakthroughs on this we'll be sure to update you here.
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Hi Ashlee. Would having the email address in the forwarded thread work? It's currently not there in order to not leak agent's personal email addresses on accident, but we're looking into a way to r...
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Thanks for the suggestion Lelia Wencke, I've written it down. Drafts should be saved, but it could be much better. As for the email address, do you mean an address that is not already a user in the...
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Hey all, apologies for the delays on the context panel migration. The move turned out to be much more complex than initially anticipated, and I missed the mark when estimating the time frames for t...
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Dana, that sounds like a bug. We'll take a look and try to get it fixed up. Glad to hear child tickets are working well for you so far!
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Atul Upadhyay a condition of "Channel is side conversation" should filter down to child tickets.
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Hey all, thanks for the feedback and bug reports! Regarding the new functionality, what is the expected behaviour when a person in BCC of a side conversation only replies to the sending support e...