Toby Sterrett
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Amie (successcx) I think you're referring to the beta for moving side conversations to the context panel. That setting is in the Context Panel settings page if you're participating in the beta. Thi...
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Ah, ok thanks for the clarifier. Yeah, we had kept it on the bottom of the message for forwarding with the thinking that for replies, the quoted content is usually for reference and could go after ...
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Hi Martijn. We are working on migrating side conversations settings to the Admin Centre as its own page, so we will have more flexibility around this. What are the options you're getting requests a...
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Hey everyone, apologies for the continued delays. We're in final feature and deployment reviews right now. In the meantime, I just added more EAP signups to the feature, and I'll add more up until ...
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Hi Ben, we have some ideas we're exploring right now that would help with this type of workflow. It wouldn't necessarily be a trigger to change the requester, but to make it possible for the reques...
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Hi Mathias, out of curiosity, have you tried child ticket side conversations? If you create a child ticket the resultant ticket will have a banner that links back to the parent ticket. For light ag...
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Hi Serge, thanks for the feedback! Agreed that the side conversation notifications need to live in a place like the Home Dashboard like you suggested. Unfortunately, the existing dashboard activity...
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Hi all, we are actually starting to roll this out today. We are aiming to have it available in all accounts by early next week.
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Hey Wesley, thanks for the detailed feedback! We've definitely thought about ways to enable "nudging" for side conversations. Currently, automations only work with tickets, and they don't have a wa...
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Ok, thanks for the added detail, Lucas Case! That's an interesting scenario, as it means we'd essentially have to: Provide a way to initiate converting a ticket into a side conversation Let agent ...