Tod Brown
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Neueste Aktivität von Tod Brown-
Hi Lucas,My apologies for any confusion I may have caused here.Regarding that ticket, you would not have access to that ticket, due to not being the Requester. My apologies, as I had been replying ...
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Hi Chad, This is Tod with the Zendesk Customer Advocacy Team.It's been too long! I hope you are doing well!!!!! Regarding the inquiry about the Proactive Tickets and Contextual Workspaces, I have ...
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Hi, My name is Tod, and I am with the Zendesk Customer Advocacy Team.I see this ticket was opened, but that you'd actually had this issue resolved on another ticket, #9953237 with Oscar.As such, I ...
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Hi Alan, My name is Tod, and I am with the Zendesk Customer Advocacy Team.Regarding the inquiry about the automatic assignment of a group to an organization, you could do this via a trigger if you ...
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Hi Casey, My name is Tod with Zendesk Customer Advocacy, and I want to apologize for how long it has taken to get back to you on this. Regarding the feedback here about the Start Date Field for th...
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Hi Jed! As per the article, the updates will not update on the linked tickets back to the parent ticket. You can use the workflow with Problem Tickets and Incidents tied to those, as noted here: h...
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My name is Tod, and I am with the Zendesk Customer Advocacy Team! In order to add the ticket ID to anything, including the subject, you'd want to use this placeholder(minus any of the spaces): 643...
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Hi Sidd, My name is Tod, and I am with the Zendesk Customer Advocacy Team. First, I'm sorry about the length of time this has taken to get back to you. Regarding the inquiry about the hash value,,...
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Hi Deimantas! That message means that you cannot use the same email address, in more than one profile, or place. You can, however, add multiple emails to a profile, as noted here: How can I add a...
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Hi Yamin, My name is Tod, and I am with the Zendesk Customer Advocacy Team. Regarding the inquiry about using a non-support address to show where the Welcome email was sent from, this is not poss...