Tod Brown
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Hi again, This is a ticket already. But what I'll do is create a new one, and send that to you. Best regards, Tod
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Hi again, I've deleted the previous updates, as they posted screenshots on that post.However, the same holds true. Closed tickets, cannot get CSAT surveys, due to the fact Satisfaction comments and...
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Hi Alana, My name is Tod, and I am with the Zendesk Advocacy Team. As I understand it, you inquiring about the ability to post new articles to the front of the homepage.At this time, there's not a ...
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Hi Lucas,My apologies for any confusion I may have caused here.Regarding that ticket, you would not have access to that ticket, due to not being the Requester. My apologies, as I had been replying ...
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Hi Chad, This is Tod with the Zendesk Customer Advocacy Team.It's been too long! I hope you are doing well!!!!! Regarding the inquiry about the Proactive Tickets and Contextual Workspaces, I have ...
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Hi, My name is Tod, and I am with the Zendesk Customer Advocacy Team.I see this ticket was opened, but that you'd actually had this issue resolved on another ticket, #9953237 with Oscar.As such, I ...
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Hi Alan, My name is Tod, and I am with the Zendesk Customer Advocacy Team.Regarding the inquiry about the automatic assignment of a group to an organization, you could do this via a trigger if you ...
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Hi Casey, My name is Tod with Zendesk Customer Advocacy, and I want to apologize for how long it has taken to get back to you on this. Regarding the feedback here about the Start Date Field for th...
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Hi Jed! As per the article, the updates will not update on the linked tickets back to the parent ticket. You can use the workflow with Problem Tickets and Incidents tied to those, as noted here: h...
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My name is Tod, and I am with the Zendesk Customer Advocacy Team! In order to add the ticket ID to anything, including the subject, you'd want to use this placeholder(minus any of the spaces): 643...