Tom Dupuche

1. Community
2. Feedback - Admin Center
3. Billing admin / Owner as light agent

Hello Zendesk Community, I want to provide an update on this feature. After careful consideration we have decided not to progress with this feature this year and instead invest in other product are...

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• Tom Dupuche
• Erstellt 12. April 2023 00:56
• -6 Stimmen

1. People
2. ...
3. Team members and groups
4. Exporting team-member data

Hi John-Paul, Our average file generation time is less than 30 seconds so seems there is another problem happening here. As Christine mentioned, please raise a Support ticket if the problem continu...

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• Tom Dupuche
• Erstellt 3. April 2023 02:21
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. Exporting team-member data

Hi CJ Johnson, Custom roles are displayed in the export file with the name you have chosen. If they are Support custom roles they will be in the Support role column, Chat in the Chat role column. R...

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• Tom Dupuche
• Erstellt 14. März 2023 23:20
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. melhoria em membros da equipe

Hi Cynthia Costa, Happy to say we have built this feature and are currently rolling it out. You should see it on your account by 16th March. See announcement here: https://support.zendesk.com/hc/en...

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• Tom Dupuche
• Erstellt 9. März 2023 01:43
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Team members page not showing the correct number of licenses

Hi Kaycee, We use this feedback area for general feature and usability feedback on the Zendesk product. For Support requests please raise a ticket to our team. Details are here, option 1. Thanks, T...

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• Tom Dupuche
• Erstellt 3. März 2023 00:38
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Save Filters and Additional Columns for Team Member Page

Hi all, We'll shortly be releasing export team members to CSV (mid to late March) which will include more information than is currently available on the Team members page. I'll be interested to hea...

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• Tom Dupuche
• Erstellt 28. Februar 2023 22:20
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. Save Filters and Additional Columns for Team Member Page

Hi Mark Leci, Since the original post we have included the ability to add team members, search, view the Support role and the suspended label. As part of the search field you can do advanced search...

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• Tom Dupuche
• Erstellt 21. Oktober 2022 02:25
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Team Members view - Suspended

Hi Josef Prandstetter, You can currently filter by suspended team members using the advanced search feature. For further details have a look at the Search for team members section in the About the ...

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• Tom Dupuche
• Erstellt 30. September 2022 03:53
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Seats Used

Hi Amjid Khan, The new Team members page does display seat usage as you've noted. We do have plans to include the seats used by each Team member in a future release and also include filter by seat ...

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• Tom Dupuche
• Erstellt 14. September 2022 01:38
• -1 Stimmen

1. Community
2. Feedback - Admin Center
3. Announcing the new Team members page

Hi Jessica Sills, Thanks for your feedback. We have introduced a quicker way to get to the Support user profile. You should see a "Manage in Support" link at the top of the Team member profile in A...

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• Tom Dupuche
• Erstellt 5. August 2022 01:54
• 0 Stimmen