Volkan Akdugan
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Neueste Aktivität von Volkan Akdugan-
Volkan Akdugan hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Martin, Thank you for taking the time to provide us with your feedback. We appreciate your insights and suggestions. With regards to your first point about Talk channel availability in Omnichann...
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Volkan Akdugan hat einen Kommentar hinterlassen
Hi Anton, Exactly! Just to let you know, we've already got various CTI and WFM partners participating in our Early Access Program.
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Volkan Akdugan hat einen Kommentar hinterlassen
Hi Lauren Benkov, thank you for your question! The new Agent Availability APIs only provide real-time information about agent availability across channels. However, we're planning a separate initia...
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Volkan Akdugan hat einen Post erstellt
What are Zendesk Agent Availability APIs?
We are thrilled to announce that our Agent Availability APIs Early Access Program is now open to all our customers! Our goal is to expose real time agent status and activity information across Zen...
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Volkan Akdugan hat einen Post erstellt
How do I give feedback or report bugs?
We want to hear what you have to say about Agent Availability APIs because ultimately we've created this for you. Below, you can find some guidelines on the best ways to let us know what you think....
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Volkan Akdugan hat einen Post erstellt
How do I sign up for the Agent Availabilities APIs EAP?
To participate in the EAP, please sign up - here All you have to do is fill in some information and we'll get back to you! Please note that depending on the volume of requests for this EAP, our res...
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Volkan Akdugan hat einen Kommentar hinterlassen
Hi Tobias HermannsThank you for your interest in our APIs! Regarding your question, we are thrilled to announce that we will soon be launching a new set of APIs called "Agent Availability APIs". Th...
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Volkan Akdugan hat einen Kommentar hinterlassen
Hi Rina, To be clear, focus mode only supports live Chat and Talk channels. For now, you can set different priorities for incoming workload using Omnichannel Routing. In addition to that, "focus mo...
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Volkan Akdugan hat einen Kommentar hinterlassen
Hi all, Omnichannel Routing with unified agent statuses is GA'ed recently. Please check the announcement https://support.zendesk.com/hc/en-us/articles/4948172181658-Announcing-omnichannel-routing-a...
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Volkan Akdugan hat einen Kommentar hinterlassen
Offizieller Kommentar Hi,I just wanted to provide a few quick updates. Agent Idle Timeout feature is currently being developed and is planned to be launched in Q1 2023. The capability will be delivered as part of Omnich...