Will Poon

1. Agent guide
2. Zendesk Support app for mobile
3. Using notifications in the Zendesk Support mobile app

Hi Laura,  Yes, the times are tied to the devices time zone. Thanks, Will

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• Will Poon
• Erstellt 25. Mai 2023 07:27
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1. Community
2. Feedback - Mobile Apps
3. Support App & Agent Worksapce Incompatibility - Unable to continue support ticket started in Chat

Hi David,  Many thanks for taking the time to write to us.  In the mobile app, for Chat tickets, these are supported in the old ticket details UI for Android - Can you go to settings and make sure ...

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• Will Poon
• Erstellt 16. Mai 2023 13:48
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1. Community
2. Zendesk Suite Q&A
3. Zendesk support and chat on a mobile device

Hi Tanya, Thanks for reaching out. Once your agents have a valid log in to Zendesk, they should be able to use our mobile apps, just make sure that the setting is enabled in admin center. More deta...

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• Will Poon
• Erstellt 5. Mai 2023 08:45
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1. Community
2. Feedback - Mobile Apps
3. アプリからも他者の閲覧をわかるようにしてほしい

Japanese translation provided by Google Translate: こんにちは、フィードバックありがとうございます。今後の検討のために、これをバックログに追加しました。

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• Will Poon
• Erstellt 27. April 2023 07:47
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1. Community
2. Feedback - Mobile Apps
3. How and when do you use the Support Mobile App?

Sure Phil,  I'll create a ticket now so that we can discuss your specific client further. Thanks, Will

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• Will Poon
• Erstellt 13. April 2023 08:17
• 0 Stimmen

1. Community
2. Feedback - Mobile Apps
3. How and when do you use the Support Mobile App?

Hi Phil,  Thanks for taking the time to post in our community.  In relation to the Chat and Support apps, if your client is using Chat and Support, then they will have to use the two different apps...

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• Will Poon
• Erstellt 12. April 2023 07:37
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1. Community
2. Feedback - Mobile Apps
3. How to respond to chat (web widget) tickets via mobile app?

Hi Phil,  Thanks for taking the time to post in our community.  In relation to the Chat and Support apps, if your client is using Chat and Support, then they will have to use the two different apps...

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• Will Poon
• Erstellt 12. April 2023 07:37
• 0 Stimmen

1. Agent guide
2. Zendesk Support app for mobile
3. Using notifications in the Zendesk Support mobile app

Hi Kyara, sorry for the late response. We don't have a way to turn off these notifications for auto solve tickets. The only possible workaround which may or may not work would be to assign all new ...

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• Will Poon
• Erstellt 2. Februar 2023 14:58
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1. Community
2. Feedback - Mobile Apps
3. Zen Sell widget in the mobile app

Thanks for the information Evan,  I'll add this to the Sell teams backlog for future consideration.  We'll get back in touch on this thread if we do decide to go ahead with implementing this on mob...

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• Will Poon
• Erstellt 26. Januar 2023 11:18
• 0 Stimmen

1. Community
2. Feedback - Mobile Apps
3. Zen Sell widget in the mobile app

Hi Evan, Many thanks for your feedback. I'd love to understand your request a bit more so that I can file and log it properly in our internal systems.  Do you mean a way to see Zendesk Sell informa...

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• Will Poon
• Erstellt 24. Januar 2023 13:52
• 0 Stimmen