Zac Garcia

1. Zendesk updates
2. Announcements
3. Announcing interface improvements to managing tickets in bulk

Hi Chris! Thanks for checking in and letting us know. I am glad to know you were watching this space! We had a little delay in the rollout but should complete it by next Monday (June 27). We'll be ...

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• Zac Garcia
• Erstellt 21. Juni 2022 17:47
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Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Print Ticket function improvements

Hi David, Thanks for sharing this! We're looking at ways to improve the print ticket feature, and are keenly aware of the needs around (2) - Optional internal comment inclusion. You're not the firs...

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• Zac Garcia
• Erstellt 11. Mai 2022 22:50
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Keyboard Shortcuts Agent Workspace

Hi David! Thanks for sharing this feedback. Since you've brought this up, it's on our radar to prioritize and look into. While we're on the topic, it's clear your team uses keyboard shortcuts exten...

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• Zac Garcia
• Erstellt 6. April 2022 22:45
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: ability to set text inputs on custom form fields through macros.

Hi Nathan! Thanks for sharing this feedback. I'd love to learn a little more. Macros actions are typically pre-defined inputs, which corresponds well with a dropdown field composed of a set of defi...

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• Zac Garcia
• Erstellt 6. April 2022 22:42
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Setting Tickets to Pending, Solved, or Open

Hi Jack, thanks for this feedback! I wanted to check whether you're aware of this article: Working with tickets. Specifically, there's a section that describes how to automatically go to the next t...

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• Zac Garcia
• Erstellt 1. April 2022 21:07
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Organizations fields not populating domains anymore

Hi Alex! We received similar feedback last week after releasing some minor improvements that should have included this key detail! I'm grateful you took the time to call this out and want to point ...

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• Zac Garcia
• Erstellt 7. Februar 2022 23:39
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Bring back pre-filled Organization domain and name when adding new organization from a ticket

Hi Wayne! I appreciate you taking the time to call this out. You should see this behavior return to normal within the next couple of days! Our team made some small improvements to this flow and is ...

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• Zac Garcia
• Bearbeitet 7. Februar 2022 23:38
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Tabs - We Want Your Feedback!

Hello to all who have jumped into this conversation - thank you for taking the time to share your feedback and concerns! Our roadmap planning is coming up and I will add this to our list of request...

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• Zac Garcia
• Erstellt 4. November 2021 16:33
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

Hi all, I came across this thread and perused the comments, and was curious if the following app meets the need for excluding internal comments: https://www.zendesk.com/apps/support/print-ticket-hi...

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• Zac Garcia
• Erstellt 27. August 2021 18:31
• -1 Stimmen