
Zac Garcia
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Neueste Aktivität von Zac Garcia-
Zac Garcia hat einen Kommentar hinterlassen
Hi Chris! Thanks for checking in and letting us know. I am glad to know you were watching this space! We had a little delay in the rollout but should complete it by next Monday (June 27). We'll be ...
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Zac Garcia hat einen Kommentar hinterlassen
Offizieller Kommentar Hi David, Thanks for sharing this! We're looking at ways to improve the print ticket feature, and are keenly aware of the needs around (2) - Optional internal comment inclusion. You're not the firs...
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Zac Garcia hat einen Kommentar hinterlassen
Hi David! Thanks for sharing this feedback. Since you've brought this up, it's on our radar to prioritize and look into. While we're on the topic, it's clear your team uses keyboard shortcuts exten...
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Zac Garcia hat einen Kommentar hinterlassen
Hi Nathan! Thanks for sharing this feedback. I'd love to learn a little more. Macros actions are typically pre-defined inputs, which corresponds well with a dropdown field composed of a set of defi...
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Zac Garcia hat einen Kommentar hinterlassen
Hi Jack, thanks for this feedback! I wanted to check whether you're aware of this article: Working with tickets. Specifically, there's a section that describes how to automatically go to the next t...
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Zac Garcia hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Alex! We received similar feedback last week after releasing some minor improvements that should have included this key detail! I'm grateful you took the time to call this out and want to point ...
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Zac Garcia hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Wayne! I appreciate you taking the time to call this out. You should see this behavior return to normal within the next couple of days! Our team made some small improvements to this flow and is ...
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Zac Garcia hat einen Kommentar hinterlassen
Offizieller Kommentar Hello to all who have jumped into this conversation - thank you for taking the time to share your feedback and concerns! Our roadmap planning is coming up and I will add this to our list of request...
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Zac Garcia hat einen Kommentar hinterlassen
Hi all, I came across this thread and perused the comments, and was curious if the following app meets the need for excluding internal comments: https://www.zendesk.com/apps/support/print-ticket-hi...
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Zac Garcia hat einen Post erstellt
Ticket Tabs - We Want Your Feedback!
Hi Zendesk community! We’re doing research to understand how agents use ticket tabs to organize and understand their work. We’re focused on agent efficiency and understand from your feedback that t...