Kerry

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21
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27. Oktober 2021 19:01
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15. April 2021 14:45
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Neueste Aktivität von Kerry

Kerry hat 26. Oktober 2021 12:23 einen Kommentar hinterlassen
Felipe If you require routing to specific groups, based on language you need to set up brands for this requirement. For example. UK Social, DE Social etc You then associate the relevant brand to t...
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- Kerry
- Bearbeitet 26. Oktober 2021 12:24
- 2 Stimmen
Kerry hat 26. Oktober 2021 12:13 einen Kommentar hinterlassen
Derrek Jennings - This is possible, you need to create a standard calculated attribute. This is for minutes - ROUND(DATE_DIFF([ATTRIBUTE],[Ticket created - Timestamp],"nb_of_minutes")) This is for ...
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- Kerry
- Erstellt 26. Oktober 2021 12:13
- 1 Stimme
Kerry hat 20. Oktober 2021 08:42 einen Kommentar hinterlassen
This was possible to create in Insights, can the ETA please be expedited for the current bug so this is achievable in Explore.
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- Kerry
- Erstellt 20. Oktober 2021 08:42
- 4 Stimmen
Kerry hat 19. Juli 2021 14:37 einen Kommentar hinterlassen
Dominic has successfully demoed a workable solution to me. The issue is occurring due to cache browser settings. Sometimes if you remove the agent from the desired WhatsApp routing group and then a...
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- Kerry
- Erstellt 19. Juli 2021 14:37
- 3 Stimmen
Kerry hat 12. Juli 2021 15:49 einen Kommentar hinterlassen
There doesn't appear to be a solution, however, I am liaising with Dominic a Zendesk Technical Support Architect who is being very helpful and is currently looking into this with the product team...
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- Kerry
- Erstellt 12. Juli 2021 15:49
- 0 Stimmen
Kerry hat 30. Juni 2021 14:22 einen Kommentar hinterlassen
Zendesk support suggested creating a Support Interface trigger as detailed in this article This does not work, the Messaging tickets i.e WhatsApp are still broadcast to all agents, not the specifi...
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- Kerry
- Erstellt 30. Juni 2021 14:22
- -1 Stimmen
Kerry hat 30. Juni 2021 07:17 einen Post erstellt
WhatsApp/Messaging Agent Work Space
Beantwortet
1. Community
2. Zendesk Suite Q&A
When the Agent Workspace is activated WhatsApp has to be connected via Messaging channels, as it has to be when Agent Workspace is enabled Messaging tickets i.e WhatsApp is presented to agents via...
- Kerry
- Erstellt 30. Juni 2021 07:17
- 9 Follower
- 10 Kommentare
- 8 Stimmen
Kerry hat 25. Mai 2021 13:51 einen Post erstellt
Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doesn't respond and remains idle
1. Community
2. Feedback - Chat and Messaging (Chat)
We have spoken to Zendesk Support who has confirmed it is not currently possible to create a Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doe...
- Kerry
- Erstellt 25. Mai 2021 13:51
- 3 Follower
- 1 Kommentar
- 0 Stimmen
Kerry hat 20. August 2019 15:32 einen Kommentar hinterlassen
Hi, We have a requirement to review backlog tickets based on tag and organisations within a single report, I have logged a ticket and am keen to understand if it is possible to use multiple da...
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- Kerry
- Erstellt 20. August 2019 15:32
- 0 Stimmen
Kerry hat 26. März 2019 08:53 einen Kommentar hinterlassen
Hi Vincent, Yes, we would like to be able to build a report with the metrics/attributes listed. Kind Regards Kerry
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- Kerry
- Erstellt 26. März 2019 08:53
- 0 Stimmen